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  • November 29, 2014
  • Last updated: 6:37am
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Results 1 - 10 of 25 for customer service

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  1. Business - Companies - RETAILING

    Hong Kong's status threatened by poor customer service, survey says

    Posted Nov 08th 2013, 01:58am by TIFFANY AP

    ... Tiffany Ap tiffany.ap@scmp.com The city's leading brands must improve how they treat clients, influential luxury survey says Poor customer service threatens Hong Kong Luxury consumption is predicted to stabilise next year but if Hong Kong wants to retain its place as a high-end global shopping hub in the long run, it should improve the level of its customer services ...

  2. Property - Hong Kong & China - RETAILING

    Malls adopt cartoon characters to create a festive shopping mood

    Posted Nov 19th 2014, 04:36am by Peggy Sito

    ... Shanghai's IFC and iAPM. Joe Lin, executive director of Retail Services Asia at CBRE, said mall operators had been thinking of innovative ideas to draw customers and encourage them to spend ...

  3. Property - Hong Kong & China - RETAILING

    Warehouse rents in Hong Kong keep pace with shop lease costs

    Posted Oct 29th 2014, 04:37am by TIFFANY AP

    ... projects next year, maybe one or two sites in 2016," said Darren Benson, executive director of industrial and logistics services for CBRE Hong Kong, Macau and Taiwan. "Total new supply ... is around HK$20 by 2020," Benson said. Although storage rent in Shenzhen is about a third of the cost in Hong Kong, a cross-border solution is not ideal given the extra time and customs ...

  4. Business - Companies - RETAILING

    Robinsons Retail eyes family-owned chains to compete with rival

    Posted Jun 03rd 2014, 01:30am by BLOOM

    ... customer service," she said. Robinsons Retail has gained 9.5 per cent since November, compared with the 4.6 per cent gain in the benchmark Philippine Stock Exchange index. John Gokongwei has ...

  5. Business - Companies - RETAILING

    Shake-up in money transfer business looms with Wal-Mart's new service

    Posted Apr 19th 2014, 01:09am by AP

    ... The world's largest retailer introduced a new money transfer service that it says will cut fees for low-income customers by up to 50 per cent compared with similar services elsewhere. The Walmart-2-Walmart service is being rolled out in partnership with Ria Money Transfer, a subsidiary of Euronet Worldwide. The service, which will be available from April 24, allows customers to transfer up ...

  6. Business - Economy - RETAILING

    The not-so-Great Singapore Sale: Mainland shoppers say Hong Kong is better value

    Posted Aug 05th 2014, 03:25am by Bloomberg

    ... crisis, Singapore Retailers Association honorary treasurer Kesri Singh Kapur said. "It is that grim," Kapur said. "Both sides of consumption, which are the domestic customers ... said. Singapore imposes a 7 per cent goods and services tax. While tourists can claim back part of that on departure, "there is still a differential of 2 to 3 per cent", said Kapur, ...

  7. Business - China Business - RETAILING

    Duty-free shopping surges in popularity in China

    Posted Jul 28th 2014, 04:26am by Celine Sun

    ... Running the five billion yuan (HK$6.29 billion) commercial complex is China Duty Free Group (CDFG), a subsidiary of China International Travel Service Corp. The state-owned company is so far ... "Mainstream luxury consumers seldom drop by domestic duty-free shops as they care more about shopping environment and services and would purchase luxury goods mostly during overseas trips," Zhou ...

  8. Business - Companies - RETAILING

    Rich pay, rich clients, but luxury retail jobs go begging

    Posted May 09th 2014, 11:10am by TIFFANY AP

    ... never disregard Hong Kong clients plus other international tourists and the expat community as well." As mainland customers become more discerning, the bar for customer service is also ... to be a turn-off. While staff at a Dior store in Beverly Hills might help a dozen customers a day, it is quite another thing working on Canton Road, Tsim Sha Tsui, where lines often form outside ...

  9. Business - Companies - RETAILING

    Apple topped Hong Kong market for smart devices in 2013

    Posted Feb 19th 2014, 01:33am by BIEN PEREZ

    ... the last six to nine months, there hasn't been a hit handset model that would have encouraged more customers to upgrade," Li said. Global smartphone market leader Samsung Electronics ... were models that support high-speed 4G mobile network services. Technology research firm IDC said the top-five smartphone brands in Hong Kong in the quarter to December were Apple, Samsung, ...

  10. Business - China Business - RETAILING

    Shanghai outlet centre to promote affordable Italian luxury

    Posted Feb 27th 2014, 10:21am by Daniel Ren

    ... customers flocking to foreign brands such as Chanel and Louis Vuitton. On the mainland, a large portion of the spending on luxury products, worth a total 116 billion yuan last year, was for gifting ... said luxury products, protected by intellectual property rights, had yet to be affected by e-commerce sites. Property services firm DTZ said Shanghai's suburbs presented an opportunity ...




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