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  1. Cathay did everything possible to assist stranded customers

    Posted Jan 04th 2011, 12:00am by Staff Reporter

    ... of these unprecedented challenges, Cathay Pacific did everything possible to assist our customers. As soon as the gravity of the situation became clear, we alerted the public that flights were being disrupted ... or unhappy. We are sorry that Joo Lee Chang's daughter encountered so many problems and we will contact the family directly to discuss their case. Ivan Chu, director service delivery, Cathay ...

    http://www.scmp.com/article/734743/cathay-did-everything-possible-assist-stranded-customers
  2. Tai Fook plans for customer rush with $200m spree

    Posted Jun 17th 2004, 12:00am by Staff Reporter

    ... customer flood when the mainland market opens in 2006. Nelson Ying, chief technology officer and head of online services, said the company's various IT systems- including risk management, ... improving customer services and upgrading risk-management. 'Our various platforms are pretty much working on their own,' Mr Ying said. 'If a customer has six accounts using the names ...

    http://www.scmp.com/article/459845/tai-fook-plans-customer-rush-200m-spree
  3. Customs seizes black market rice bound for abroad

    Posted Jun 20th 2008, 12:00am by Fiona Tam

    ... Fiona Tam Mainland customs authorities have seized huge amounts of cheap rice and flour from smugglers trying to channel the staples to major Southeast Asian grain markets in the past few ... by Guangzhou customs in one month, and 16 smugglers were caught in Shenzhen alone. Analysts said inflation-control measures enacted nationwide, and subsidies given to rice farmers, meant that mainland ...

    http://www.scmp.com/article/642274/customs-seizes-black-market-rice-bound-abroad
  4. Internet users told to expect slow traffic

    Posted Mar 14th 2011, 12:00am by Danny Mok

    ... are working to divert internet traffic along other routes.' A spokesman for Hong Kong's leading internet service provider- PCCW- could not be reached for comment yesterday. Its customer ... Ng Kang-chung and Danny Mok in Sendai Internet users in Hong Kong have been warned of occasional slow traffic because of damage to undersea cables. While local internet services have ...

    http://www.scmp.com/article/740860/internet-users-told-expect-slow-traffic
  5. NetEase seeks acquisition target to boost online search service

    Posted May 21st 2010, 12:00am by Staff Reporter

    ... Bien Perez Online game operator NetEase.com, which posted weaker than expected earnings in the first quarter, is eyeing acquisitions to beef up its fledgling internet search service Youdao ... the mainland online service providers, led by market leader Baidu, that are benefiting from the partial pullout of Google from the country. In March, the United States-based search giant defied Beijing ...

    http://www.scmp.com/article/714951/netease-seeks-acquisition-target-boost-online-search-service
  6. In Brief

    Posted Aug 07th 2009, 12:00am by Staff Reporter

    ... plan The Government Disciplined Services General Union will hold a forum on September 2 for about 450 staff in the five disciplined services to express grievances in their pay row. Union chairman Lam Kwok-ho said it would invite the heads of correctional services, customs, fire services, immigration and the Government Flying Services to join the forum. Taiwanese delegation in town ...

    http://www.scmp.com/article/689087/brief
  7. Cyber theft forces lenders to reboot e-banking

    Posted Jun 09th 2005, 12:00am by Louis Beckerling

    ... in August 2000. In the five-month period to the end of its debut year, just 2 per cent of customer transactions were executed online as clients gingerly acquainted themselves with the new service ... Louis Beckerling The migration to online banking may be stalling and a turnabout in the trend could have far-reaching consequences for customers as well as banks if it is not arrested. ...

    http://www.scmp.com/article/503718/cyber-theft-forces-lenders-reboot-e-banking
  8. Rescue effort unites Tibetans and Han

    Posted Apr 17th 2010, 12:00am by Raymond Li

    ... Raymond Li Hundreds of Tibetan monks are working side by side with mostly Han rescue workers to find survivors in quake-ravaged Yushu county. Television footage and witness accounts revealed the role being played by monks joining the frantic search for su ...

    http://www.scmp.com/article/711607/rescue-effort-unites-tibetans-and-han
  9. Life marked by service to Muslim community

    Posted Feb 02nd 2009, 12:00am by Annemarie Evans

    ... Annemarie Evans Yakoob Alladin 1930-2009 To his colleagues at the South China Morning Post, former proofreader Yakoob Alladin will be remembered for his smiling chats and food offerings. Even when fasting during Ramadan, he would bring in bags of fruit an ...

    http://www.scmp.com/article/668581/life-marked-service-muslim-community
  10. Microblogs the right recipe for Beijing cake shop's success

    Posted Jan 10th 2011, 12:00am by Celine Sun

    ... Enterprises can use it to update product or service information, build brand image, improve customer relations, or even turn it into a call centre to answer customers' questions and help ... regular followers, making it one of the most popular bakeries in cyberspace. More than half of the customers that drop into the shop got to know CCsweets through the microblog, said Chow. ...

    http://www.scmp.com/article/735325/microblogs-right-recipe-beijing-cake-shops-success

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