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  • August 23, 2014
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  1. Business - Banking & Finance - INVESTMENT

    Hang Seng customers seek havens in uncertain times, says bank chief

    Posted Sep 17th 2012, 12:00am by Enoch Yiu

    ... Enoch Yiu enoch.yiu@scmp.com Hang Seng customers seek havens, including bonds and low-risk products, says bank chief Risk takes a holiday in uncertain times Hang Seng Bank would continue to offer low-risk investment product services to meet customer demand, executive director Andrew Fung Hau-chung said. In the current climate, investors preferred bonds or low-risk products over ...

  2. Customers deserve to make their own choices

    Posted Jul 26th 2011, 12:00am

    ... but has yet to launch the service because it needs the final endorsement from the regulator. StockMax will work like other dark pools, executing stock trades for its customers on a platform ... was such a good service there was no way for the customers not to like it. This is somewhat like watching a period drama where a mother from the Ching dynasty persuades her daughter to accept an arranged ...

  3. A hi-tech haven for HSBC customers

    Posted Jan 10th 2009, 12:00am by Remo Notarianni

    ... 'Internal research found that customers tend to feel banks are too traditional and crowded. And they sometimes find the service hours inconvenient,' said Susanna Cheung, head of retail banking for HSBC Hong Kong. 'We have come up with a retail concept that's like a department store. We want to deliver an excellent service to customers.' The department store concept is made ...

  4. Institutions are investing in new media solutions to connect with customers

    Posted Jul 17th 2010, 12:00am by Chris Davis

    ... interactive multi-touch tabletops, 3-D media/video wall, interactive touch screen and video teleconferencing with customer facing, and inter-branch communication. Innovative technologies and services ... profiles and establish two-way interaction with their clients. Tobias Murer, Julius Baer's director, head of business management, says to improve services and communications with customers ...

  5. Customers pay heavy price for efforts to make domestic banks strong

    Posted Dec 10th 2011, 12:00am

    ... their services. I'm disappointed.' Under its World Trade Organisation commitments, the mainland opened up banking gradually from 2001 and gave foreign players full market access in 2006. ... increases in fees and charges might anger state-bank customers, but the banks have reported strong profits and swelling assets, dwarfing those of their foreign rivals. Professor Zhou Tianyong, ...

  6. Customers protest over new bank fees

    Posted May 03rd 2006, 12:00am by Paggie Leung, Vivienne Chow

    ... they regularly updated service charges and insisted that clear notices had been sent to customers. Some banks also said customers aged over 65, under 18 or living on social welfare have been exempted ... spokeswoman said adjustments of service charges have been made every year based on costs and market conditions. She would not say how many customers would be affected. Hang Seng Bank announced last ...

  7. Banks told to clarify deposit protection cover for customers

    Posted Feb 06th 2009, 12:00am by Danny Mok

    ... Danny Mok Banks have been ordered by the Hong Kong Monetary Authority to tell customers whether their integrated accounts are covered by deposit protection. All banks have been told to issue a letter or e-mail to customers holding integrated accounts with a deposit service to clarify whether any deposits could become unprotected. Integrated accounts cover a range of services ...

  8. New bank rules should better protect customers

    Posted Mar 22nd 2009, 12:00am by Staff Reporter

    ... The banks have fought hard to resist changes, arguing at one point that knowledge of clients' finances enables banks to tailor services to their needs. Leaving aside this obviously self-serving ... minibonds have helped generate intense pressure on banks to adopt new regulations. The new rules require banks to separate traditional banking services, such as deposit-taking and making loans, from ...

  9. Trust is what good customers bank on

    Posted Sep 23rd 2007, 12:00am by Chris Davis

    ... Two people in Hong Kong share their experience of finding private banking services to match their needs, writes Chris Davis While many private banks in Asia woo their clients with promises of big returns and personalised services, the key to a private bank's success ultimately depends on retaining clients and convincing them that their objectives take priority. David (name ...

  10. Five-day clearing confuses customers

    Posted Sep 10th 2006, 12:00am by Felix Chan

    ... Felix Chan Customers expressed frustration yesterday about cuts in banks' over-the-counter services on the first Saturday since the introduction of five-day clearing. Many were confused by the new arrangement, under which some bank branches close and others have extended their opening hours but without offering clearing services. The city's banks agreed to unify ...




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