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  • July 24, 2014
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  1. Customer service upgrade

    Posted Apr 16th 2011, 12:00am

    ... and provide different perspectives and raise awareness,' Wu says. The trainers shared their international experience with staff to broaden their horizons in customer and security service ... understandable that tenants and clients demand meticulous customer services because the property management industry has matured over the years. Hence, we need to constantly upgrade our services ...

  2. Customer service rep curries favour after TT goes astray

    Posted Jul 09th 2005, 12:00am by Richard Latker

    ... an intrepid, cheerful and efficient customer service officer, to handle the matter. Josephine not only immediately refunded Loose Cannon's remittance fees, she spent hours telephoning the nether ... interacting with India's banking system was as sure to cause indigestion as a bowl of curry at a road-side dhaba in Delhi. Chinese customers were asked to allow three weeks for payments ...

  3. Customers pay heavy price for efforts to make domestic banks strong

    Posted Dec 10th 2011, 12:00am

    ... their services. I'm disappointed.' Under its World Trade Organisation commitments, the mainland opened up banking gradually from 2001 and gave foreign players full market access in 2006. ... increases in fees and charges might anger state-bank customers, but the banks have reported strong profits and swelling assets, dwarfing those of their foreign rivals. Professor Zhou Tianyong, ...

  4. Sinopec shuts out HK customers using underground fund channels

    Posted Nov 20th 2007, 12:00am by Eric Ng

    ... customers can deposit Hong Kong dollars in Sinopec's account and the bank will pay the same amount in yuan to Sinopec. The firm has yet to receive approval for such a service. The official said ... He Huifeng in Shenzhen and Eric Ng China Petroleum & Chemical Corp (Sinopec), the nation's largest fuel distributor, has ceased dealings with Hong Kong customers using allegedly ...

  5. Panva Gas posts loss amid fall in new customers

    Posted Apr 20th 2007, 12:00am by Denise Tsang

    ... The group's key earner, a one-time connection fee charged to customers for subscribing to piped-gas services, saw sales slip 53.5 per cent to HK$331.2 million as the company added 115,000 customers ... because of a sharp drop in new customers and provisions for interest rate swaps. Gross profit fell 41.3 per cent to HK$404.7 million before a HK$124.15 million exceptional loss in two interest ...

  6. Club strategy aims to pin down potential customers

    Posted Mar 10th 2004, 12:00am by Staff Reporter

    ... enables two-way communications for the company and the customers. As our members enjoy our service, we can get valuable feedback on our products and improve our business strategy,' she said. ... were cost-effective to the company in targeting potential customers. Residents of Cheung Kong's properties receive newsletters and value-added services from the property management ...

  7. Better service through accessibility

    Posted Oct 12th 2007, 12:00am by Eileen Lian

    ... said. Meanwhile, the internet has given a new dimension to banking services. 'Out of 10 new SME customers, eight subscribe for this service,' said HSBC's Mr Chan. He said the bank ... customers that internet banking was not the risky undertaking that many feared. 'Many SMEs are starting to ask for this service because they are getting busier with running their own ...

  8. Online services offer way to skirt growth roadblocks

    Posted Oct 03rd 2005, 12:00am by Staff Reporter

    ... by branches, such as taking deposits, but customers can make fund transfers or give remittance instructions online without having to go to a branch physically,' a banker said. This is a great ... Although the big players such as HSBC and Standard Chartered offer many internet banking services- with substantial transactions online or by phone- they still have to maintain branches, especially ...

  9. Bank halts mainland yuan service

    Posted Apr 30th 2008, 12:00am by Staff Reporter

    ... Maria Chan Wing Hang Bank, one of the first local banks to offer a service making it easier for Hong Kong customers to hold yuan deposits on the mainland, has stopped offering the service following talks with mainland regulators. There are fears the mainland intends to put a stop to similar services offered by other Hong Kong banks. Wing Hang Bank would only offer customers yuan ...

  10. Digital China to invest more in IT services

    Posted Mar 13th 2007, 12:00am by Staff Reporter

    ... advantage if we do not invest more in our IT services business now,' said director of corporate planning Wycee Liu Yuqing. Hong Kong-listed Digital China, whose customers include the State ... its focus from hardware to services. China Soft, whose customers include China's State Tobacco Administration, had a 4.4 per cent market share in the government IT services sector ...




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