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  • July 13, 2014
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  1. Customer care linked to success

    Posted Nov 05th 2004, 12:00am by Chris Davis

    ... the government uses announcements of public interest (APIs) to encourage its citizens to provide good customer service and show courtesy. But on both fronts, Hong Kong's army of frontline retail workers is doing well, according to the Hong Kong Retail Management Association (HKRMA). Proof that Hong Kong's retail sector is taking both customer service and courtesy seriously ...

  2. Digital Trade expects customer numbers to soar

    Posted Apr 17th 2007, 12:00am by Staff Reporter

    ... Jeff Pao Digital Trade and Transportation Network (DTTN), an associate of Hong Kong-listed Tradelink Electronic Commerce, expects customers of its business-to-business e-commerce services to increase to 4,000 to 5,000 this year compared with 600 in December last year. 'We will charge our customers no more than HK$2.50 for each successful document transmission,' chairman ...

  3. Customs to record cash flow into HK

    Posted Oct 28th 2004, 12:00am by Jane Moir

    ... deposits was being held by Hong Kong bank customers in July. In February, the central government allowed banks to introduce yuan services that would give a limited avenue for the cash. Mrs Ure said ... in the United States and Canada. Under the new system, Hong Kong customs officials can stop and question passengers about the money they are bringing into Hong Kong and must keep a record of individuals ...

  4. Bonded trucking service to ease flow and costs

    Posted Feb 28th 2006, 12:00am by Russell Barling

    ... Russell Barling Shenzhen customs authorities and local private firms will launch a bonded trucking relay service next month aimed at easing the cross-border flow of goods in a move ... the Shenzhen border where customs procedures are completed before the box is delivered by a separate vehicle under electronic surveillance by mainland authorities. The project, devised by the Wharf ...

  5. The service age

    Posted Jul 02nd 2011, 12:00am

    ... unprecedented competition from seemingly smarter, more ambitious neighbours. The recent 12th five-year plan has demonstrated China's determination to accelerate its service sector's ... of service industries such as finance, shipping, logistics, tourism and information. In light of China's push, Hong Kong can seize the horns of the service sector, just as it did decades ago ...

  6. Retailers eager to demonstrate power of service with a smile

    Posted Feb 17th 2006, 12:00am by Staff Reporter

    ... In shops and restaurants across Hong Kong, the customer is king like never before. As spending power grows, choice becomes ever more bountiful and competition among rival retailers ever more intense. It is a challenge that companies across the city are keenly aware of, to judge by the phenomenal response to last year's Service and Courtesy Awards organised by the Hong ...

  7. Services vendors poised to tap into resurgent demand

    Posted May 24th 2005, 12:00am by Staff Reporter

    ... operations, desktop computing and data centre management,' he said. 'Depending on a customer's requirements, we provide them with personnel, equipment and systems. This shared-service model enables our customers and us to achieve economies of scale.' Mr Lai said business improvement was apparent last year in the financial services and hospitality industries. Echoing ...

  8. Business - Economy - JAKE'S VIEW

    Hong Kong doesn't need Morlocks from the Delta to fix labour woes

    Posted Feb 24th 2014, 03:51pm by Jake Van Der Kamp

    ... that an economy based on services alone would constitute putting all its eggs in one basket. In constant price terms, manufacturing continues to account for 25 per cent of Singapore's gross domestic ...

  9. Chamber stands by survey on civil service pay

    Posted Aug 19th 2005, 12:00am by Staff Reporter

    ... The Hong Kong General Chamber of Commerce has read with dismay the innuendos in continuing press reports that the chamber's 2003 civil service pay comparison was 'biased' and was 'part of a campaign to cut civil servants' salaries' ('Unions urged to reconsider boycott of civil service pay review', August 1). The chamber states emphatically ...

  10. Mainland growth offers huge potential for onshore services

    Posted Apr 22nd 2007, 12:00am by John Cremer

    ... good your systems and services, it all comes down to that magic moment when someone puts it all together and finds a high IQ solution that fits the customer's financial ... on rising to provide a steady stream of key target clients for onshore private banking services, especially since many were seeking to move beyond the type of investments traditionally open to them. ...




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