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  1. Treating the customer right is number one priority for winning company

    Posted Jul 11th 2008, 12:00am by Wilson Lau

    ... customer service, selling skills and how to use and manage the Six Sigma system and business process. The company also undertakes regular customer surveys to check on their service levels. 'We collect data from customers every day, and in our questionnaires we have found that more than 80 per cent of customers across all our brands are satisfied with the service we provide,' said ...

    http://www.scmp.com/article/644785/treating-customer-right-number-one-priority-winning-company
  2. From pawnshop to bar, heritage buildings get a new lease on life as customers step back in time

    Posted Feb 18th 2010, 12:00am by Enoch Yiu

    ... and take pictures and enjoy a meal,' Lo said. 'But you still need good food and quality service to keep customers coming back.' The Pawn offers Western fare ranging from beer ... David Matthews, the chief executive for the Southeast Asia region of insurer AXA Asia-Pacific Holdings, is a Briton based in Hong Kong and is a regular Pawn customer. 'I like the atmosphere ...

    http://www.scmp.com/article/706326/pawnshop-bar-heritage-buildings-get-new-lease-life-customers-step-back-time
  3. Celebrity chef moves higher and pulls in customers again

    Posted May 29th 2010, 12:00am by Enoch Yiu

    ... rent too high for restaurants,' he said. 'We cannot charge prices that are too high for customers, so the solution for us is to move upstairs.' Born and educated in Guangzhou, Ko ... and cook not in a restaurant but in the kitchens of his customers. 'Back in the 1960s, there were only a few restaurants as the economy was not yet developed and most people could not afford ...

    http://www.scmp.com/article/715634/celebrity-chef-moves-higher-and-pulls-customers-again
  4. Savvy caterers find appetite for growth as customers scrimp

    Posted Nov 03rd 2008, 12:00am by Paggie Leung

    ... difficult industry. But no matter what happens, everyone needs to eat. The key is, if you have the best service, the quality food, reasonable prices, the customers always belong to you.' ...

    http://www.scmp.com/article/658771/savvy-caterers-find-appetite-growth-customers-scrimp
  5. Citibank aims to broaden wealth management services

    Posted Aug 21st 2003, 12:00am by Raymond Ma

    ... affluent wealth management services had grown by 20 to 30 per cent last year in terms of assets under management, customer base and revenue. The bank was also considering opening an extra five ... market-orientated retail banking services before the end of the year, according to a senior bank official. Head of retail banking for Asia-Pacific Jonathan Larsen said the bank was looking to expand its ...

    http://www.scmp.com/article/425363/citibank-aims-broaden-wealth-management-services
  6. Brand-new challenge for advertising chief

    Posted Aug 01st 2005, 12:00am by Tom Holland

    ... first task is to make sure our clients are fully aware of our range of services. That alone will generate growth.' But although he is spending much of his time meeting customers, Mr Birkin ... Omnicom is the world's largest advertising and marketing services company by sales, with revenues of US$9.75 billion last year. But outside its core markets of North America and Europe, ...

    http://www.scmp.com/article/510464/brand-new-challenge-advertising-chief
  7. Serviced office providers tap mainland companies

    Posted Nov 11th 2009, 12:00am by Sandy Li

    ... Sandy Li Providers of serviced offices in Hong Kong are tapping into a strong new customer base as growing numbers of mainland firms hunt for cost-effective accommodation ... I have never even heard of in Hebei and Henan provinces,' she said. CBCC owns 48 office units covering 8,000 square feet at Soundwill Plaza in Causeway Bay and offers office services ...

    http://www.scmp.com/article/697937/serviced-office-providers-tap-mainland-companies
  8. S&P to offer research service to retail clients

    Posted Jun 16th 2004, 12:00am by Staff Reporter

    ... Kelvin Wong Standard & Poor's investment research, a service normally reserved for institutional and wealthy investors, will be made available to retail banking customers in Asia for the first time after the firm reached an agreement with DBS Bank. The project will allow customers buying mutual funds through the Singapore-based bank access to S&P's research advice, ...

    http://www.scmp.com/article/459636/sp-offer-research-service-retail-clients
  9. SmarTone mobile service enters home broadband fray

    Posted May 26th 2009, 12:00am by Staff Reporter

    ... Frederick Yeung SmarTone-Vodafone is raising the stakes in the highly competitive residential broadband market by launching a service based on its high-speed packet access (HSPA) cellular ... and telephone service for HK$148 per month. The service, delivered on the company's 3.5G mobile network, enables users to enjoy wire line broadband, fixed-line telephone and wireless broadband ...

    http://www.scmp.com/article/681500/smartone-mobile-service-enters-home-broadband-fray
  10. Clients happy over Lenovo deal

    Posted Feb 05th 2005, 12:00am by Staff Reporter

    ... Hui Yuk-min A survey of IBM's existing customers finds that more than 90pc favour the mainland firm's takeover Fewer than 10 per cent of IBM Corp's existing personal computer customers are unhappy about mainland giant Lenovo Group acquiring the business division, according a customer survey carried out by both companies. Speaking at Lenovo's third-quarter ...

    http://www.scmp.com/article/488285/clients-happy-over-lenovo-deal

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