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  • July 10, 2014
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  1. Personal touch to customer service

    Posted Jul 12th 2008, 12:00am by Ed Olivo

    ... Written by Ed Olivo The much-maligned customer service side of a company is often associated with large corporations, including insurance and financial services firms. However, at Prudential Assurance all employees show keen interest in customer concerns, and the company's financial services managers adopt a personalised, one-on-one approach. This kind of service ...

    http://www.scmp.com/article/644924/personal-touch-customer-service
  2. Wide range of services aims to keep customers satisfied

    Posted Nov 16th 2004, 12:00am by Michael Taylor

    ... ATAL Engineering has found a way to improve a design, save a client money and make a profit, reports Michael Taylor THE DRAINAGE SERVICES Department, the KCRC, the University of Hong Kong and Swire Properties are among the more than 200 government bureaus, property developers and other organisations that have come to ATAL Engineering for a wide range of services, from design ...

    http://www.scmp.com/article/478236/wide-range-services-aims-keep-customers-satisfied
  3. PCCW answers the call to care for customers

    Posted Jun 14th 2005, 12:00am by Michael Taylor

    ... with a bachelor's degree in systems engineering and engineering management. She won the Customer Service Award (for individuals) in the Customer Relationship Excellence Awards. In all, PCCW won awards ... good opportunity to share our experience in customer service and customer relationship management with different corporations in different industries.' 'This is invaluable for us ...

    http://www.scmp.com/article/504306/pccw-answers-call-care-customers
  4. StanChart plans push for wealthy customers

    Posted Nov 01st 2010, 12:00am by Enoch Yiu

    ... banking services,' Nelson said, adding the bank has relationship managers in these countries and in Singapore and Dubai. Customers must have at least US$1 million in liquid assets to qualify ... clients and mainland customers who work or invest in Hong Kong.' In Hong Kong, he said the lender was targeting an increase in relationship managers to 125 at the end of next year, up from 87 ...

    http://www.scmp.com/article/729144/stanchart-plans-push-wealthy-customers
  5. Mortgage referrals save time

    Posted Oct 22nd 2010, 12:00am by Staff Reporter

    ... related businesses have also benefited, such as mortgage referral services', says Wong, who is also a director at mReferral, a mortgage referral company jointly set up by Midland and property ... hub on the mortgage market and a one-stop service.' Mortgage referral services comprise a free hotline which homebuyers can call to find out information from more than 30 banks in Hong ...

    http://www.scmp.com/article/728236/mortgage-referrals-save-time
  6. Focus on teamwork ensures better service

    Posted Jun 16th 2005, 12:00am by Kenneth Ko

    ... feel motivated to continue learning and upgrading their skills. Designed for the retail marketing division, the programme has helped to raise customer service standards and increase business ... the project marketing team, outdoor sales team, customer services, hotline service, installation division and the Towngas Avenue restaurant. The Service Pro Campaign was launched at the end of 2003 ...

    http://www.scmp.com/article/504584/focus-teamwork-ensures-better-service
  7. Flextronics eyes production shift overseas

    Posted Jul 24th 2010, 12:00am by Staff Reporter

    ... of having a powerful global manufacturing logistics and services network,' he said. Top customers include networking equipment giant Cisco Systems, BlackBerry device maker Research In Motion, ... Bien Perez Flextronics International, the world's second-largest electronics manufacturing services provider, aims to gradually shift some of its production from the mainland to other ...

    http://www.scmp.com/article/720467/flextronics-eyes-production-shift-overseas
  8. Troubled accounting firm's staff jump ship

    Posted Nov 03rd 2010, 12:00am by Enoch Yiu

    ... in the local accounting industry,' Au said. 'This will also create a bigger mid-tier firm allowing listed companies a choice for auditing and professional services in future.' Au said ...

    http://www.scmp.com/article/729279/troubled-accounting-firms-staff-jump-ship
  9. Foxconn option for Henan's migrating millions

    Posted Sep 15th 2010, 12:00am by Staff Reporter

    ... annually- more than the province's total last year. Lu expects thousands of other companies, including suppliers and logistics service providers, will follow Foxconn to Henan as labour ... another 100,000 people will be hired. Foxconn chairman Terry Gou says he has plans for several projects near inland cities and is looking for the best deals in terms of policies and services ...

    http://www.scmp.com/article/724791/foxconn-option-henans-migrating-millions
  10. Graduates are in demand

    Posted Oct 10th 2009, 12:00am by Chris Davis

    ... to delivering customer-focused services,' said Didier von Daeniken, chief executive, Barclays Wealth Asia-Pacific. He said despite the economic downturn, over the past two years Barclays had ... specific needs. Increasingly sophisticated clients are looking for complex services we term private investment banking, which requires us to tap into the strengths of the Barclays Group,' von ...

    http://www.scmp.com/article/694917/graduates-are-demand

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