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  • October 31, 2014
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  1. Think of the customers- and thank The Link

    Posted Nov 06th 2009, 12:00am by Staff Reporter

    ... and mall users. To compete for customers, doctors and shop owners will need to run a more efficient business and offer better services. Some lawmakers and community representatives have demanded ... Governments should not be in the business of running services that are better left to the private sector. National defence and the postal service are notable exceptions, but the operating ...

  2. Bank's customers get the complete package

    Posted Dec 19th 2009, 12:00am by Wilson Lau

    ... of personal banking and financial planning services. 'We approach customers and tailor packages of financial services, including insurance and investment, to match their specific requirements,' says Milly Chow Suk-mun, senior wealth management manager. 'Our goal is to provide comprehensive ongoing services for our customers.' Members of the wealth management team ...

  3. China Mobile on track to hit target of 80m new customers

    Posted May 21st 2008, 12:00am by Staff Reporter

    ... total GSM users to 125.43 million. The company also gained 289,000 users for its CDMA business, taking the total to 42.81 million. Its CDMA prepaid service had added only 23,000 new users by the end of last month, down from 26,000 in March. 'China Unicom seems to have stopped marketing its CDMA service as its prepaid service recorded a drop in net user additions this year, amid ...

  4. i-Cable defends its sales tactics after complaints by customers

    Posted Apr 02nd 2005, 12:00am by Elaine Wu

    ... Elaine Wu Telecommunications company i-Cable yesterday defended its customer service record, saying it had invested $1 million in a call centre to help eliminate disputes between customers ... of $3,000 to $4,000 a month and were pressured by their bosses to attract customers using deceptive sales tactics. Benjamin Tong Wai-sun, executive director of i-Cable's multimedia services ...

  5. Air miles ahead in customer care

    Posted Oct 04th 2004, 12:00am by Danyll Wills

    ... DANYLL WILLS Ever had this happen to you when dealing with customer service? You give your name, define the problem and then get passed on to someone else. You start all over. Maybe you have e-mailed customer service, but when you call no one seems to have read your e-mail. This may be unpleasant when dealing with a phone company, but is completely unacceptable if you ...

  6. Cisco, Novell work on customer protection

    Posted Apr 12th 2005, 12:00am by Danyll Wills

    ... a tighter control of network traffic, endpoints, users and applications. John Chambers, Cisco president and chief executive, said protecting the network was crucial to the customer's success and his own. 'Because the network is a strategic customer asset, protection of its business-critical applications and resources is a top priority,' he said. 'Cisco has an ongoing ...

  7. China Mobile to step up homegrown 3G service expansion after Olympics

    Posted Jun 16th 2008, 12:00am by Staff Reporter

    ... services.' 'With its strong customer base, China Mobile should expand the TD-SCDMA network by allowing existing customers to use existing phone numbers to enjoy the TD-SCDMA service,' said ... The restructuring will pit three operators into competition for mobile customers: China Mobile, China Unicom and China Telecom. China Mobile is expected to be awarded a licence based on the homegrown ...

  8. Service helps spread the IP message

    Posted Nov 25th 2003, 12:00am by Staff Reporter

    ... PCCW's centralised system will mean savings for companies PCCW last week introduced a unified messaging service that enables businesses to combine voice and data messaging capabilities in one centralised view using Microsoft Outlook. The service lets people check their e-mail, voice mail and faxes from a PC, mobile phone or other device via PCCW's IP network rather ...

  9. Service helps spread the IP message

    Posted Nov 24th 2003, 12:00am by Carolyn Ong

    ... into a single network. 'This is also about utilising our assets to the full and adding value with products and services that appeal to our customers...?. What's great is we can do this in Hong ... CAROLYN ONG PCCW last week introduced a unified messaging service that enables businesses to combine voice and data messaging capabilities in one centralised view using Microsoft Outlook. ...

  10. Struggling services giant EDS clinches big deals in mainland

    Posted Sep 16th 2003, 12:00am by Staff Reporter

    ... Beleaguered computer services giant Electronic Data Systems (EDS), which is slashing jobs amid sluggish sales, has pushed further into China with a string of large business automation ... is China's largest PLM deployment to date. PLM refers to a set of software and services used by enterprises to integrate all activities required to develop, model, track, manage and control products, ...




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