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  • August 23, 2014
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  1. South Korean tank seized by HK customs

    Posted Sep 23rd 2010, 12:00am by Clifford Lo

    ... that the consignment is an exhibition item,' a senior customs officer said yesterday. 'Initial investigations indicate that it is not an out-of-service tank and it appears to be quite new and built ... Clifford Lo and Greg Torode Hong Kong customs officers have seized one of the most advanced and controversial amphibious tanks under development in Asia. Investigations suggest ...

    http://www.scmp.com/article/725484/south-korean-tank-seized-hk-customs
  2. Customer comfort

    Posted Aug 21st 2006, 12:00am by Judy Ngao

    ... are your job duties? T: Every station operator has to take turns doing three jobs during each shift. These are working at the customer service centre, working in the supervision booth and concourse duty. There are 27 shifts a day. At the customer service centre, we issue tickets and help passengers who are asking for directions. When we are in the supervision booth, we have to watch train ...

    http://www.scmp.com/article/561091/customer-comfort
  3. MTR Corp eyes post office's lucrative one-stop bill service

    Posted Aug 24th 2004, 12:00am by Peter Michael

    ... on bill-payment services, except to say it was about 'understanding customer needs'. However, it is understood the MTR Corp is only one of a number of government and partly privatised ... and we welcome open and fair competition,' Mr Siu said. 'What we have been doing is to excel in our services to give a high-quality and professional service to our customers. What we ...

    http://www.scmp.com/article/467673/mtr-corp-eyes-post-offices-lucrative-one-stop-bill-service
  4. Taken for a ride with station check-in service

    Posted Aug 01st 2003, 12:00am by Staff Reporter

    ... dah doo - no cash. Odd, we thought. One hundred dollars has already been deducted for a trip on the Airport Express. On questioning the helpful but helpless Customer Service representative we ... to stop people abusing the free check-in service. 'It is a technical constraint and we will have to sort it out with Octopus,' said the company, adding 'We are always looking ...

    http://www.scmp.com/article/423450/taken-ride-station-check-service
  5. Height of service excellence

    Posted Jun 12th 2006, 12:00am by Staff Reporter

    ... The hotel works closely with the expo centre as an 'on-site hotel' partner, providing services such as a free shuttle between the expo and the hotel. The hotel is well-positioned to ride ... Steve Leung had the needs of business customers foremost in his mind as he worked on the design. His approach is contemporary minimalist. The spacious lobby has a ceiling high enough ...

    http://www.scmp.com/article/552413/height-service-excellence
  6. MTR to refund HK$21,000 after fare glitch

    Posted Apr 26th 2011, 12:00am

    ... Danny Mok The MTR Corporation apologised to passengers who were not extended a HK$3 discount due to a software discrepancy in a ticket machine at Futian checkpoint from Friday to Sunday. It said it would compensate the affected passengers, involving about 7,000 transactions, at customer service centres at any MTR station. An MTR spokesman said about 100 complaints had been ...

    http://www.scmp.com/article/966094/mtr-refund-hk21000-after-fare-glitch
  7. 10 MTR stations to get life-saving devices

    Posted Oct 29th 2010, 12:00am by Clifford Lo

    ... customer service centres or platform booths. The HK$500,000 trial will be reviewed after a year, when it will be decided whether to have them at all 84 MTR stations. ... Clifford Lo Ten MTR stations will be equipped with automated life-saving devices from Monday. More than 300 staff have been trained by the Fire Services Department to use the external ...

    http://www.scmp.com/article/728855/10-mtr-stations-get-life-saving-devices
  8. HK customs seize military aircraft

    Posted Apr 04th 2006, 12:00am by Staff Reporter

    ... LAI YING-KIT Updated at 6.16pm: Hong Kong's customs officials said on Tuesday they had seized a military aircraft- which had its engine and other parts already dismantled- at a container port earlier this week. A customs spokeswoman told SCMP.com that a 'non-civil use' plane was discovered on Sunday afternoon at Kwai Chung Container Terminal. She said its engine, ...

    http://www.scmp.com/article/543333/hk-customs-seize-military-aircraft
  9. Customs seize 2.5m sticks of fake cigarettes

    Posted Dec 01st 2004, 12:00am by Staff Reporter

    ... LAI YING-KIT Updated at 5.12pm: Customs have seized 2.5 million sticks of suspected counterfeit cigarettes in a transshipment container, a spokesman said on Wednesday. Before the seizure, the officers identified a container which appeared to have been transshipped on routes chosen so they would avoid customs, the spokesman said. Officers on Wednesday morning searched a 20-foot ...

    http://www.scmp.com/article/480198/customs-seize-25m-sticks-fake-cigarettes
  10. Customs seize counterfeit goods worth around $2.7m

    Posted Nov 23rd 2004, 12:00am by Paggie Leung

    ... PAGGIE LEUNG Updated at 4.25pm: Customs seized counterfeit sports shoes and accessories worth about $2.7 million last week, a spokesman said on Tuesday. Customs officers launched a two-day cargo operation on November 19 and 20. The spokesman said officers from the Harbour and River Trade Division seized counterfeit products on two incoming river trade vessels at Kwai Chung ...

    http://www.scmp.com/article/479193/customs-seize-counterfeit-goods-worth-around-27m

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