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  • August 22, 2014
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  1. Comment - Letters

    Letters to the Editor, August 15, 2014

    Posted Aug 15th 2014, 03:40am by LETTERS

    ... be more. O. Scherer, Lantau   Good service for customers often forgotten I wonder who your readers would vote for as the worst customer service company in Hong Kong. After my experiences, I think ... and printer for customer use. But they prefer process to pleasing people. It is hard to see a good future for Hong Kong's service industries when these flagship companies set such poor examples. ...

    http://www.scmp.com/comment/letters/article/1573734/letters-editor-august-15-2014
  2. Customer service upgrade

    Posted Apr 16th 2011, 12:00am

    ... and provide different perspectives and raise awareness,' Wu says. The trainers shared their international experience with staff to broaden their horizons in customer and security service ... understandable that tenants and clients demand meticulous customer services because the property management industry has matured over the years. Hence, we need to constantly upgrade our services ...

    http://www.scmp.com/article/965185/customer-service-upgrade
  3. News - World - UKRAINE

    Kiev accuses Russia of ‘invasion’ as aid trucks cross border into Ukraine

    Posted Aug 22nd 2014, 04:42pm by AFP

    ... concerns. “This is a direct invasion,” the head of Ukraine’s security service, Valentyn Nalyvaychenko, was quoted by news agencies as saying. Ukraine said all responsibility for the trucks’ safety ... said, adding that a small team of Red Cross officials in the rebel bastion of Lugansk reported heavy shelling overnight. Ukraine’s border service said its officials at the border were ...

    http://www.scmp.com/news/world/article/1579241/first-russian-aid-trucks-reach-customs-point-inside-ukraine
  4. BJ Ball boosts customers' business through innovation

    Posted Mar 10th 2014, 09:26am by Reports by Mia Daughenbaugh, Christina Liedke and David Bell

    ... Reports by Mia Daughenbaugh, Christina Liedke and David Bell As paper and printing markets continue to evolve, innovation enables BJ Ball Group to find ways to boost its customers' business. This commitment to innovation has allowed BJ Ball to grow since its establishment in 1918 into an industry giant in the distribution of paper and related products and services. "We ...

    http://www.scmp.com/article/1445050/bj-ball-boosts-customers-business-through-innovation
  5. Business - Companies - EARNINGS

    Li & Fung warns of tough second half after 9pc fall in core operating profit

    Posted Aug 22nd 2014, 01:21am by CHIM SAU-WAI AND TIFFANY AP

    ... decreased from 2.9 per cent to 2.6 per cent in the first half, mainly as a result of strategic additional expenditure on people, infrastructure and service initiatives," the company said ... Stores, a customer of Li & Fung, cut its forecast for full-year earnings from continuing operations to US$4.90 to US$5.15 per share from US$5.10 to US$5.45 earlier this month, citing higher ...

    http://www.scmp.com/business/companies/article/1578732/li-fung-warns-tough-second-half-after-9pc-fall-core-operating
  6. News - China - SECURITY

    China to vet IT products and services to boost national security

    Posted May 23rd 2014, 03:30am by Angela Meng, BIEN PEREZ

    ... supplies in bid to protect data Beijing will run internet security checks on all "critical" information technology products and services before allowing them to be used in systems ... aimed at improving China's cyberspace security, China News Service reported. Xinhua said products and services that failed the vetting would be banned from use on the mainland. "For ...

    http://www.scmp.com/news/china/article/1518208/china-vet-it-products-and-services-boost-national-security
  7. Comment - Insight & Opinion

    Is it too much to expect civil servants to serve the public interest?

    Posted Aug 15th 2014, 03:25pm by Stephen Vines

    ... on behalf of their newly acquired clients. None of this is illegal or, according to the grand people who run the civil service, a breach of custom and practice. Yet does it not produce a rather ... be grateful to Anita Lam Ka-fun, an assistant director in the Lands Department, for bringing into sharp focus the issue of integrity in the civil service. As others have noted, this is not merely ...

    http://www.scmp.com/comment/article/1574170/it-too-much-expect-civil-servants-serve-public-interest
  8. Business - China Business - EARNINGS

    China Mobile aims to be among first mobile operators with iPhone 6

    Posted Aug 14th 2014, 01:28pm by Sophie Yu

    ... Guohua told a press conference in Hong Kong yesterday. "This is a must. Apple has attached great importance to the customers of China Mobile." Total subscribers of the Beijing-headquartered company reached 790 million in the first half of this year, 23.4 million more than at the end of last year. Users of its 4G services reached 20.4 million by the end of last month, up from ...

    http://www.scmp.com/business/china-business/article/1573456/china-mobile-profit-slips-85pc
  9. Business - Companies - TECHNOLOGY

    Hon Hai rings up third quarterly gain in a row on strong iPhone sales

    Posted Aug 14th 2014, 09:53am by Reuters

    ... from demand for products from Apple, its top customer. Hon Hai, which operates as Foxconn Technology, earns as much as 50 per cent of its revenue assembling Apple devices such as iPhones ... dependence on assembling a relatively narrow range of devices for a single customer. In May, the company said it would buy 23 per cent of Taiwanese mobile network provider Asia Pacific Telecom ...

    http://www.scmp.com/business/companies/article/1573330/hon-hai-rings-third-quarterly-gain-row-strong-iphone-sales
  10. Comment - Insight & Opinion

    Hong Kong needs a third runway, but one paid for by users

    Posted Aug 18th 2014, 04:30am by Mike Rowse

    ... with this "solution" is that it doesn't work. First, none of the airports will be willing to give up the services they at present provide outside their core area of expertise. Why can't I fly from ... you get involved in a fight like that? The second problem arises from the way air services are licensed, which in turn is governed by air services agreements between different jurisdictions. ...

    http://www.scmp.com/comment/insight-opinion/article/1574263/hong-kong-needs-third-runway-one-paid-users

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