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  • July 25, 2014
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  1. News - Hong Kong - CONSUMER AFFAIRS

    HSBC customer forced to make 16,000-kilometre trip to access account after bank blunder

    Posted Jun 22nd 2014, 04:30am by DANNY LEE

    ... turned to the bank's website after discovering that the ATM card he was issued in Hong Kong was no longer valid due to a security upgrade. The account had not been used since he returned ... card. "Hong Kong could have spoken to Sydney and faxed a copy of the documents to confirm they had sight of my forms," he said. But the confusion continued when he arrived in Hong Kong ...

  2. Business - Money

    HSBC to refund credit card cash withdrawal fees for UnionPay card users

    Posted Jun 22nd 2013, 02:24am by Anna Healy Fenton

    ... customer complaints, HSBC has agreed to refund the fees if you have no option but to use your credit card to get cash overseas. To recap on the ongoing saga of HSBC’s change to chip ATM cards, the bank has finally given me answers. HSBC switched from the globally accepted Cirrus and Plus clearing systems – the symbols on the back of your plastic cards – to the cheaper, China-based ...

  3. Business - Money

    HSBC finally reinstate Plus ATM card, but the hassle doesn't end

    Posted Oct 25th 2013, 11:05am by Anna Healy Fenton

    ... Anna Healy Fenton After more than six months of customer hassle and grief, the World’s Local Bank has backed down and reissued Plus system ATM cards after the UnionPay disaster. ... of frustration as travelling customers discovered that very few countries in the world had “upgraded” as HSBC calls it, their ATMs to take these UnionPay chip cards. HSBC said there were only 10 ...

  4. Talking points

    Posted Jul 30th 2012, 12:00am

    ... The election will take place on September 9. Octopus app keeps you up to date on usage The company that operates Octopus cards launches an Android-based smartphone app for Octopus users to check ...

  5. Comment - Blogs

    HSBC backs down over ATM cards that leave customers stranded overseas

    Posted Jul 26th 2013, 12:20pm by Anna Healy Fenton

    ... Anna Healy Fenton anna.fenton@scmp.com After a summer of complaints from frustrated and often angry customers unable to withdraw cash overseas with the new UnionPay ATM cards, HSBC has finally relented. They will soon re-introduce ATM cards using the international Plus network. When asked if she was sure this was a Visa Plus ATM card, not a credit card, the spokeswoman said ...

  6. Business - Comment - LAI SEE

    HSBC to end UnionPay chaos with a new Plus ATM card

    Posted Jun 15th 2013, 12:00am by Howard Winn

    ... they weren't able to use their ATM card to withdraw cash. The problem is because HSBC's new ATM cards, with an embedded chip, no longer use the Plus payment network, but the UnionPay network, ... customers saying they were poised to switch to another bank because of the problems with the new cards. However, the good news for HSBC customers is that the bank is working on bringing out ...

  7. Business - Comment - LAI SEE

    HSBC apologises for UnionPay ATM-card fiasco in Hong Kong

    Posted Jun 07th 2013, 12:00am by Howard Winn

    ... Howard Winn HSBC apologises for ATM card fiasco but dilly-dallies still Ever since HSBC started sending out its new ATM cards with an embedded chip, internet chat rooms and our own organ's letters page have been humming with disgruntled HSBC customer complaints. The problem is that customers have been unable use the card to withdraw cash from their accounts in many parts ...

  8. News - Hong Kong

    HSBC to make life easier for customers withdrawing cash abroad

    Posted Oct 07th 2013, 10:09pm by Howard Winn

    ... cards. HSBC will announce on Tuesday that customers can start applying for a new ATM card that uses the Plus payment network, which can be used in addition to the bank’s current ATM cards that use the China UnionPay payment system. The arrival of the new card, will hopefully for HSBC, bring to an end what has been a hugely embarrassing saga for the bank. HSBC customers have ...

  9. Business - Banking & Finance - BANKING

    19pc growth in HSBC pre-tax profit estimated as impairments stabilise

    Posted Feb 20th 2014, 10:44am by KANIS LI

    ... the regions accounted for 64 per cent of the bank's impairment charges in the first nine months of the year. US unit Household International, the credit card and mortgage lender HSBC acquired ...

  10. News - Business - FINANCE

    HSBC cards no longer work in many overseas ATMs

    Posted May 12th 2013, 12:00am by John Carney

    ... John Carney john.carney@scmp.com Customers going abroad complain of trouble getting hold of their money and blame bank's decision to link up to a single global network HSBC ATM cards ... their hands on their cash from ATM machines. That's because the bank has switched to chip-embedded cards that connect to a single global payment network. Previously, access was provided ...




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