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Shocking extent of maid abuse in Hong Kong laid bare

Marginalised by Hong Kong society and its laws, domestic helpers are left vulnerable to horrific abuse, writes Simon Parry, and a newly compiled body of research suggests the problem is far more extensive than has been previously reported


After the interrogation, the police officer led his suspect into a room. He drew the blinds and closed the door. Then, using his fists and a coat hanger, he delivered a beating that left her with dark bruises on her arms and back. When the attack was over, the officer walked calmly out of the room, leaving the 34-year-old mother-of-three sobbing, reeling in shock and pain, and shared the details of the vicious punishment he had meted out with his fellow interrogator.

It sounds like a scene from a 1970s Hong Kong cop movie.

But the real-life scene, according to the victim’s testimony, was a Hong Kong police officer’s home, the fellow interrogator was his wife, and the suspect he assaulted was the couple’s domestic helper.

Her crime, the latest of many misdemeanours allegedly punished by brutal attacks by the officer and his wife, was leaving a window open at their home when the air-conditioning was on.

Distraught at her latest painful humiliation, the helper fled and filed a criminal complaint against the policeman and then sought refuge in one of the city’s charity-run shelters for abused domestic helpers.

Her testimony, supported by pictures of her injuries and evidence of past beatings, seemed compelling. But a few days after filing her complaint, the helper suddenly announced to her friends and supporters that she was dropping the case and returning to the Philippines. The reason she gave was even more startling than the assault itself.

“Her female employer turned up at the shelter and threatened her and said, ‘If you pursue this, my husband will make sure you spend the rest of your life in jail,’” says Professor Hans Ladegaard, who investigated the case. “She said, ‘I am dropping the case.’ She just said, ‘It’s because of my kids – I can’t do it. What happens if what she says is true? I just have to get out of here.’ She disappeared. She left Hong Kong the next day.”

The 2010 case is one of 300 concerning domestic-helper abuse documented by Ladegaard, head of English at Baptist University, over a four-year period in which he interviewed victims at Bethune House Migrant Women’s Refuge, where 1,000 helpers a year seek shelter.

Ladegaard volunteered at the refuge, advising helpers in disputes with employers, and while doing so decided to make a research project of the abuse he was being told about. Bethune House is one of nine shelters for domestic helpers in Hong Kong.

The disturbing testimony he collected between 2008 and 2012 has been released in a series of articles that have appeared in academic journals and is being compiled into a book.

Its publication will further fuel the debate on Hong Kong’s treatment of its foreign domestic helpers following the case of Erwiana Sulistyaningsih, 23, who claims to have endured months of abuse at the hands of her employer. The reaction of officials to Erwiana’s claims – which made headlines worldwide as images emerged of her injuries as she lay in a hospital bed back home in Indonesia – demonstrated that Hong Kong is in denial about the scale of abuse, Ladegaard believes.

“What really upset me is when you have someone like the chief of police, Andy Tsang [Wai-hung], saying abuse of domestic helpers in Hong Kong is rare and suggesting it is really nothing to be concerned about. That is rubbish,” Ladegaard says.

At the height of the furore, Tsang told reporters abuse cases were “very rare” and that in recent years there had been only 30 to 40 cases a year of wounding and serious assault between employers and foreign domestic helpers.

However, says Ladegaard, “What the chief of police should know is that only a fraction of abuse cases get reported. Most cases don’t go anywhere. The cases that are reported to police are just the tip of the iceberg.

“I have interviewed maids who have had burning irons put on their arms, where I could see burns and where I could see photos of maids being beaten up, but in most cases they are caught between a rock and a hard place. If you file a complaint against an abusive employer, it means you cannot work for at best six to eight months, and at worst a year and a half, if the employer appeals the case, which has happened. So who is going to support their families during that time? Who is going to provide for their kids? “The Hong Kong government allows them to stay in Hong Kong if they have a pending court case but they don’t provide anything for them, so they can’t work. It is only because we have church shelters that they can get food and shelter. Otherwise they would have nowhere to go.

“Most of these women are so traumatised they just want out,” says Ladegaard. “They can’t take it any more. I’ve spoken to maids who have been beaten every day for six, eight or 10 months, or abused in other ways.

When they come to the shelter they are usually so traumatised all they can think about is getting on a plane.

“I am not saying this is how the majority of maids are treated, but what I am saying is it is way too many.”

Ladegaard’s research is the most comprehensive yet into patterns of abuse affecting some of the 300,000 mostly Filipino and Indonesian domestic helpers in Hong Kong. It includes testimony such as that of 38- year-old Filipino Melanie, who was made to kneel in front of her female employer and eat rice off the floor. Melanie, who had worked in Singapore and Taiwan before coming to Hong Kong, said she was beaten by her employer, who taunted her and told her to kill herself.

“I was tortured but I never gave up because I was always thinking how to give money to my sons,” she said.

In another case, a 27-year-old helper from Indonesia was made to stand in the kitchen for two nights without sleep.

“I was told to stay in the standing position and in the morning, my madam hit me, cut my hair and poured bleach on me,” she said.

Even though few cases ever make it to court, the weight of potential evidence against abusive employers in Hong Kong has grown in recent years, with maids able to photograph their wounds and make audio recordings of the attacks using their mobile phones.

Violence is only one of the forms of abuse meted out to unfortunate helpers. Ladegaard’s research found patterns of abuse in which helpers were depersonalised and dehumanised in the employers’ eyes by being denied the right to talk to other helpers, deprived of food, made to stand when they ate and made to work 16 hours a day or more.

“Physical assault is horrible but the constant day-by-day humiliation can be worse – the fact that you are deprived of conversation with other people. They are always under surveillance. They don’t get enough to eat,” he says. “Isolated, lonely individuals are easier to control.”

In most cases, the attackers are female Chinese employers but, Ladegaard stresses, this is only because the overwhelming majority of helpers in Hong Kong work for Chinese families.

“Abusive employers come from all ethnic groups,” he says. “I have come across abusive employers who are Australian, South African, British, American, Pakistani, Indian – even Filipina. There are cases where a Filipino helper comes to Hong Kong, marries a Hong Kong Chinese man and she becomes an abusive employer. So it’s not about ethnicity.

“The typical abusive employer is a woman who doesn’t work outside the home and there is an issue that the status she used to enjoy in relation to the children, in relation to her husband perhaps, in relation to being in charge of the household, she has lost that now because the work is being done by the maid and maybe the kids relate to the maid more than they relate to the mother.

“It is noticeable that, in many cases, the maids will say, ‘I think she is unhappy.’ “It’s not about race,” Ladegaard argues, “it is about the fact that you can abuse another human being and most likely no one will find out about it. Power corrupts, especially when there are no consequences.

Class is part of it as well. The employers feel very much they are a member of a superior class that entitles them to exploit or take advantage of a maid who is poor. A way of demeaning a helper would also be to refer to them as poor and dirty.”

Neither do abusive employers come from one class in society, says the professor.

“Abusive employers come from all walks of life. In my material there are abusive employers who are CEOs, police officers, lawyers, even university professors,” he says. “It’s a universal problem. It’s not just a problem in Hong Kong. We have colleagues [other academics] researching the issue in Taiwan and Singapore and the Middle East and other places, and they have found exactly the same problems.

“Give people complete power over another human being and they will exploit it.”

The testimony collected by Ladegaard is supported by an as yet unpublished survey of 700 domestic helpers in Hong Kong by media studies students at the University of Hong Kong, which found a majority had been verbally or physically treated by past or current employers in a way that made them fear for their safety.

Associate professor Kevin Sites, who has led the Domestic Worker Project ( at HKU’s Journalism and Media Studies Centre, says his students’ findings suggest officials need to do more to protect helpers.

“The Hong Kong government attitude is that domestic helpers’ problems are primarily the responsibility of their own country, not Hong Kong’s, although it might happen on Hong Kong soil,” says Sites. “When you look at the current laws – the forced [live-in] residency, the two-week notice [giving helpers just 14 days in the city to find a new employer after finishing with an old one], the minimum wage lower than that of the average worker and the denial of permanent residency for this class of worker only – it does seem, in some ways, that discrimination has been codified within Hong Kong against them, and that is a sad state of affairs.”

The slow initial uptake of Erwiana’s case was “typical of the police response towards these kind of [alleged] crimes”, says Sites. “I don’t know if it is cultural bias, but for people on the lower rungs of society, justice is a much harder battle,” he says. “I am glad this case has been exposed and hopefully some reform will come of it. The very least that needs to be done is for these [cases] to be better recorded by Hong Kong police.”

In response to the criticism levelled at the force, a police spokesman says, “In 2011, 2012 and 2013, the number of reported wounding and serious assault cases involving foreign domestic helpers as victims and their employers as suspects were 56, 40 and 37, respectively.

“As for Erwiana’s case, police received a report of suspected ill-treatment against Erwiana by a staff member of the agency on January 12. As Erwiana had already departed Hong Kong, police were not able to obtain comprehensive information from her at that time.

“When facts of the case were established, Erwiana’s employer was arrested on January 20” – 10 days after the domestic helper had departed Hong Kong.

Possible solutions to the issue of helper abuse, Ladegaard believes, include abolishing the rule requiring maids to live in with their employers, to address the problem of isolation. The lifting of the two-week rule would also help, giving abused helpers a better chance of finding another job in Hong Kong and bringing a legal case against their abuser.

Recruitment agencies, which often charge exorbitant fees for finding work for maids, should also be made to take a role in protecting their welfare and should even be made to pay home visits to ensure their clients are not being abused by employers, he suggests.

“Maids get no help and no support from the agencies,” he says. “The agencies rip them off for between HK$15,000 and HK$21,000 in placement fees, but when they approach them for help, I have not had one single case of the maid who got any support from the agency – not one. They have begged for help and nothing happened.”

“There are, of course, exceptions but they are very rare,” says Holly Carlos Allan, manager of the counselling/guidance service Helpers for Domestic Helpers. “Some of the biggest agencies in Hong Kong are the most notorious.”

When it comes to consular oversight, though, both the Indonesian and Philippine authorities claim to be aware of the issues where agencies are concerned. Sam Aryadi, vice-consul for public affairs at the Indonesian consulate in Hong Kong, says there is an annual evaluation and accreditation mechanism to gain and renew licences and there are currently 236 agencies accredited by his government.

The Philippine Overseas Labour Office (Polo) has the authority to “sanction registered employment agencies through suspension or revocation of registration should they be found culpable in abuse cases”, says acting consulate head Rosanna Villamor Voogel. “Likewise, Polo can also blacklist employers found guilty of abuse to ensure that they will no longer be able to procure the services of a Filipino worker in the future.”

Allan says: “The [Indonesian] mechanism is good and, in theory, it should work, but it’s a question of whether it is being used properly. It would be interesting to know how many of the accredited agencies have been dropped from the list after complaints have been made against them.”

Of the Polo powers, Allan points to the words “found culpable”. “This suggests that only agencies that have been convicted would have their accreditation revoked. This rarely happens as it is a long, complicated process and it is the Hong Kong government that is responsible for investigating and prosecuting them.”

Besides, she says, it is the Labour Department Employment Agencies Administration (EAA) that regulates the agencies in Hong Kong “and has the power to revoke their licences. An agency can continue to operate even without accreditation from the relevant consulates as long as it is licensed by the EAA” (see sidebar).

A cap on maximum working hours would help domestic workers in the city, too, Ladegaard suggests. He found that the average working day for 100 maids he interviewed at Bethune House was 16 hours, which, at the legal minimum rate for domestic helpers, worked out at a rate of HK$7 an hour.

“That’s not against the law. The law is just not good enough,” he says.

“There is no maximum working-hours limit, so there is nothing in the law to say they can’t work 16 hours a day.”

Exposure of abuse and the arrest of suspected perpetrators will have a gradual effect, he believes.

“Every employer who is found guilty of abusing their maid, it makes a difference,” Ladegaard says. “It means people can’t deny that this happens and that is a common strategy for some people in Hong Kong.”

In most of the cases Ladegaard handled, however, the outcome was disappointing.

“You can’t blame the maid for deciding not to file a complaint against an abusive employer because, if it’s not certain she will win, it’s very risky. Their main concern will always be, ‘Who will look after my children while I do this?’ It is better to move on and … hope and pray they get a good employer.

“In some cases we have done everything we can to persuade them to file a complaint but in nine out of 10 cases they decide not to.”

The Indonesian consulate says it has a complaint-handling service for migrant workers.

“Physical abuse cases are criminal cases where we have special procedures to follow up, which include reports to the police, thorough physical and medical examination in hospital and legal arrangement to be brought to criminal court,” says Aryadi. “We are very concerned about incidents [of serious abuse]. However, we fully respect the law and regulations imposed by the Hong Kong government. We have strong confidence that the government will bring to justice whoever is involved in these cases.”

But is that confidence justified?

The greatest single challenge, Ladegaard argues, is for Hong Kong people to face up to the issue.

“We are obliged to treat helpers with dignity and respect just like we treat everyone else with dignity and respect,” he says. “They don’t want miracles.

They want to be treated like human beings.

“When the chief of police says we only have a few cases and it isn’t a problem, it is a way to keep these problems at bay. It is a way to live with the inconvenient truth that there are people in this city who are being exploited and abused every day – and we aren’t doing anything about it.”

Red Door News Hong Kong



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This article is now closed to comments

And they still dare to say: HONG KONG, ASIA'S WORLD CITY!!!
You should be bloody ashamed of yourself. You do not like mainlanders, you do not like Filippino's; who do you like, except yourself?
Hats off to people like Professor Hans Ladegaard... shine a light on this. And please keep reporting on this SCMP.
If its proved to be true, the hk govt should grovel & apologise, sincerely of course to all the domestic helpers.
Compensation is in order as well.
The entire system for recruiting and employing domestic helpers needs to be changed. HK has a very tough employment ordinance to protect workers and it is time to extend these provisions to all workers including domestic helpers.
Welcome to the most racist place on the planet. Were not Hong Kong people the maids of the British? You would think they would have more compassion. These spineless people who take advantage of a countriy's economic misfortune, how lucky you are to have their service.
I think the problem is highlighted in the first paragraph. Many police offices, immigration officers and other government servants have helpers themselves; this is one reason for the inertia. It's easy to say that these stories are isolated and exaggerated; they are not. My wife was a domestic helper here and I have heard many stories of abuse, not all include violence. One was of a maid who was kept locked in her own back room each weekend. Her friends did some shopping for her and she used a basket tied to a washing line to haul up the goodies to the back kitchen window! Another one had soy sauce rubbed in her hair for making a mistake with the cooking - there are many. Our police chief is not in the picture because he relies only on what is recorded (not all reported complaints are actually recorded).
So this is how Asia's world city treats its workers! An absolute disgrace. Hong Kong authorities must take the lead and STOP DENYING that ABUSE OF HELPERS IS WIDESPREAD.
At last an article that fully reveals what has been going on for years.
But nothing ever gets done.The UNHCR and other NGOs have gone public on this, letters have been written and published in local and international media (including one from me in the Economist).
But nothing ever gets done.
Simon - you were researching this at least five years ago and - through an intermediary - I offered help.
But nothing got done.
Please don't allow it to go away again! Don't accept the nonsense spouted by the bureaucrats about the Labor laws, etc. They don't work; because the whole approach - live-in, fourteen day rule, etc. - is designed not to allow them to work.
And please don't accept the cop-outs of "suggesting" and "possible solutions". The solutions are blindingly obvious - but the Government will never accept them, because it would mean a loss of face as they have to accept the fact that this is not "Asia's World City". As long as this sort of thing is condoned, it's Asia's moral backwater.
HK-Explorer, where did you learn your maths? 58% of maids are verbally abused, 18% are physically abused and 6% are sexually abused. This is tragedy on a massive scale, not a problem affecting only a few domestic helpers.
Perhaps you also still believe that the earth is flat?
Missy, I think the really BIG losers will be fat cat people of HK who cannot do anything on their own. Both husband and wife need to work to get enough $$ to make ends meet. You have no clue what you are talking - how is the weather up there in the sky?
The agencies, discriminatory laws and poor enforcement of the existing law seem to be at the heart of the problem.
Agencies in helper countries charge excessive fees.
Agencies in Hong Kong frequently break the law by charging helpers far more than the $401 they are allowed to charge. This creates a debt bondage system.
The Security Bureau seems to be doing its job efficiently- stopping helpers who change employers from being able to work in Hong Kong again. Unfortunately the Labour Department and police are failing to prosecute agencies who break the law and employers who abuse helpers. If there was a will there would be many prosecutions because law breaking and abuse are rampant.
The police admit that there are ca 40-45 cases of wounding and serious assault of foreign domestic helpers reported per year, and Andy Tsang says this is rare? What a moron. What other industry in HK has even a handful of such cases reported a year?
talenl8-> I am against racism too and agree this needs to be tackled. However, the statement that HK is the most racist place on Earth just doesn't hold water with any reasonable person when you see the outright racially motivated killings and assaults in overseas countries and the growth of organized hate groups. Do a quick google search.
Point noted and appreciated. My passion on this subject seems worse when you experience it first hand. The frustration i feel for these good people sometimes boils over. I hope the government can acknowledge the problem and not sweep it under the table. I am sure many of the government officers have fond memories of the genuine care and love given to them when they were children by their maids.
Absolutely right - once you allow the creation of an underclass, that in underclass will be exploited, and the exploitation condoned and rationalised.
scotts, have you even read this article? The problem is not that there are too many domestic helpers. The problem is that the authorities deny that there is a serious problem of maid abuse when it is widespread.
Who is this HK police and his wife? These people must be dealt with!!! If I have my ways, I will send them to the mexican cartel as demo units!!
People like this policeman will not be dealt with for one simple reason: it is not in the helper's interest to make a fuss.
I don't know of this particular unfortunate girl, but let me paint you a very likely picture:
She is supporting either her own children or her parents and siblings - or both. She owes money to people here and probably in her native country that has financed her being here. These are likely to be her family itself or money lenders - who generally speaking are not nice, forgiving types.
Her employer or her agency will almost certainly be holding her passport. They may well be underpaying her - particularly if she is Indonesian. She will be working at least a 12-hour day, with only 12 hours off on her statutory rest day - if she's lucky.
If she complains, then she has to either cast herself on the mercy of one of the various helper's organisations or go back to the family home. Where of course, because she has complained, profuse apologies will be made, the abuse will immediately stop - and they'll all go out for a celebratory dinner!
If she quits, she has to be out of HK in 14 days, unless she is prepared to go to the Labour Department and then wait up to a year or 18 months for her case to be heard. In the meantime she can't work - so how is she to support herself, let alone pay off her debts and keep feeding the family back home?
Better to grin and bear it all - the long hours, the abuse. After all, she does live in Asia's World City.
Absolutely right, C_C. In fairness, the Post has occasionally published articles but, after a brief flurry of letters, silence.
The police are in denial - or incompetent.
One factor that is rarely brought up is the fear the helpers have of the police and Immigration. Both Filipinas and Indonesians come for countries where a person in a uniform is not your friend. So, apart from all the official blocks put in an abused helpers way (14 day rule/live in) there is this cultural block. Not helped by the fact that Immigration has no interest - in my experience - in addressing the issue of an abused helper.
Thoughtful piece. And, shocking!
it would be better if people in HK stop abusing and try to rescue this dying city. Be concerned about education, health and environment. Stop being petty....and demand more from the government....more importantly, hold them accountable.
HK-Explorer, you say Hong Kong is not in a position to abolish the 2-week rule. Is this because abolishing the 2-week rule would allow helpers to leave abusive employers?
Mr Man, hate is a passionate word. Perhaps the racism comment has struck a nerve. The racism comment is justly based on 8 years of experience in HK and through recent events exposed in the media. It is at the core of Hong Kongs problem. When you set rules for one set of people above another it is discrimination and racism. If you really want to be part of an advanced society treat everyone as equals with the same rights. Give the maids residency after 7 years if your really serious.
Read the article.
It says its not to do with racism.... Its to do with power
I just hate it when people make comments without engaging their brains
Can't those records from the professor be now used to prosecute the people for assault? It must violate some crime ordinance, even in HK, to purposely burn someone with an iron or beat someone. I admit, there are those in HK who needs a beating now and again, but not just because a maid made a simple mistake. I mean those who jump queues or a maid that lets a kid eat on a subway. These people need beatings.
The only long term solution is to decrease our reliance on domestic helpers. Not will the maids not suffer, children will be better off with parents forced to take on more of their parental responsibilities. The result would be better upbringing for our children and an overall better social environment.
I stopped reading half of the way. I'm appalled why are we continuously sending maids here? It's already hard enough to understand how much of our Filipinas had to endure in the Middle East, but in Hong Kong?
The leader to this article says that the problem is 'far more extensive than has been previously reported'. NOT SO. People/NGOs have been making the extensive abuse public for many years now. The REAL QUESTION journalists should be asking is why those in power haven't bought about change?
Thoughtful piece. And, shocking!
it would be better if people in HK stop abusing and try to rescue this dying city. Be concerned about education, health and environment. Stop being petty....and demand more from the government....more importantly, hold them accountable.
I haven't had a foreign domestic helper for more than 5 years. One of the big reasons I stopped and will never hire another is because the stories the ones we had were so fanciful and imaginary. They could tell the story as it were 100% true but listening to the actual content you could tell that they were all lies.
I am not saying maids are not in some cases abused. As we can see from recent news stories that it does occur. But I think SCMP and mr legaarg are blowing this up to push ahead there personal agenda. They are looking for stories that often are probably not true and using them to back up their belief. They feel the end justifies the method.
They want the 2 week law abolished and they want the ability to live out and they think permanent residency should be given at 7 years. We all get that is the agenda of these articles. But Hong Kong is not in a position to offer this. The only outcome I see coming is Hong Kong will stop the domestic helper programs. The biggest losers will be the domestic helpers as they will have lost an important way to care for their families.
"They want the 2 week law abolished and they want the ability to live out" - probably true since those two factors are the ones that make it virtually impossible for a helper to report abuse.
"they think permanent residency should be given at 7 years" - not true in my experience. Few helpers want any more than to send money back to their families. Once that end is finished, they want to go back home - not stay and be further abused.
The scare stories about thousands of helpers importing their extended families if given permanent residency were just that - scare stories.
I suggest reducing and capping the number of foreign maids allowed at any one time to say 100,000 so that having a maid is a bit of a privilege.
before the handover I am sure the incidence of this was much lower
this was cause of the freedom of the helpers to switch employers VERY EASILY
now they are indentured servants, they need freedom to change
your idea is the EXACT OPPOSITE what needs to happen
Doing away with helpers is one thing...but where's the childcare assistance in this city? Without proper childcare, the idea of having a helper will be here to stay. Not all families can live on one salary and some mums (or dads) actually want to go out and work.
A 16hr work day does indeed sound tough....but isn't that the same amount of time a full-time / stay-at-home mother (or father) would be clocking? And sadly, they don't get 'paid'. And hey, who says helpers can't take a breather, like the rest of us, and sit down for morning tea, lunch and afternoon tea? The fact that they are working in someone's home, not a shop or office, makes it seem like they are confined to their 'workplace' all day. I can be confined to my desk all day and still take a break. It's not as bad as it seems. In fact, this is their job nature and was made clear to them before they arrived.
It's all to do with education and information (or misinformation) on both sides. Abuse shouldn't be tolerated nor enacted.
Soniahung, you obviously don't know how many employers treat their helpers. In fact there are employers who forbid their helper to take a break. And even if they can take a break, many don't have their own room, so where would they go to rest?
Employment law provides helpers with a 24-hour rest-day every week. Most Hong Kong employers expect/force their helpers to do household chores before they leave the home on their day off and then again when they return home. They are only allowed to be out of the house for about 12 hours on their rest day. Employers in Hong Kong no doubt regard themselves as law-abiding citizens.
The reality is employers abide by those laws it suits them to abide by. Most employers are breaking the law in respect to a 24-hour rest day for helpers.
In principle, I agree with you. But the problem will only be solved if there are no helpers. As long as the current system - legal, cultural - pertains, helpers will be abused.
don67, your point is fair enough but action needs to be taken to deal with the problem in the here and now- we can't sit by and wait until there are no more helpers in Hong Kong. Helpers deserve to be treated with respect and dignity and TOO OFTEN in Hong Kong, Asia's World City, that does not happen!
HK-Explorer, so westerners and white people who live in Hong Kong for 7 years can get residency but domestic helpers can't? Is that because helpers are Philippino and Indonesian, or is it just because the job they do is so far beneath you?
Sadly, many of the regulations were put in place by the British.
It's Sunday. Kindergarten is closed. What is it now scotts? K2?

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