How China has mastered customer service (except in high-end hotels)

Maybe it's because I remember the time when all you heard was " mei you" ("There isn't any"; "It's sold out"; "You're disturbing my nap") when you tried to buy something, check into somewhere or get on some kind of transport, that I think the new level of service-mindedness in China is miraculous.

In the socialist old days, when everybody got paid the same (nothing) whether they worked or not, who could blame them for wanting to sleep away the working hours, letting the troublesome customer fend for himself? What with the incessant "study" (indoctrination) and self-criticism sessions that went on for hours every day, work was probably the only place where people could relax.

Then came capitalism with Chinese characteristics and everything was turned on its head; now everybody was stampeding to give the customer the best service ever in the shortest amount of time, often trampling him to a pulp in the process.

If anyone were still in doubt that China is now the service capital of the world, all they need do is walk down any street in any town and see the number of young people in ball dresses or wearing some kind of suit, lined up to welcome guests into the humblest of karaoke bars or massage parlours. Up to 30 at a time, huddled together for warmth in their skimpy, fake silk garments, they're all beauty, sincere smiles and helpful hands pointing you in the direction of the enormous entrance.

This desire to provide service and help others now permeates the whole of society, with the paradoxical exception of … expensive hotels.