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An AirAsia plane at the airport in Perth, Australia. Photo: AP

Passengers describe terror as AirAsia flight to Bali plunges and ‘hysterical’ crew starts screaming

‘The panic was escalated because of the behaviour of staff who were screaming, looked tearful and shocked’

Aviation

Passengers on an Indonesia AirAsia flight from Australia to the holiday island of Bali described a panicked flight crew announcing an emergency and oxygen masks dropping from the ceiling after their airliner lost cabin air pressure and rapidly descended.

Flight QZ535 returned safely on Sunday to the airport at Perth where many of the 145 passengers spoke to media about the fear and confusion on board.

“The panic was escalated because of the behaviour of staff who were screaming, looked tearful and shocked,” passenger Clare Askew told reporters. “Now, I get it, but we looked to them for reassurance and we didn’t get any, we were more worried because of how panicked they were.”

Passengers wearing oxygen masks on Flight QZ535 to Bali on Sunday. Photo: Channel Seven

The budget Indonesian airline said in a statement the pilot turned back “following a technical issue to ensure the safety of passengers”.

Hostesses started screaming: ‘Emergency, emergency.’ They just went hysterical
Passenger Mark Bailey

“We commend our pilots for landing the aircraft safely and complying with standard operating procedure,” AirAsia Group head of safety Captain Ling Liong Tien said. “We are fully committed to the safety of our guests and crew and we will continue to ensure that we adhere to the highest safety standards.”

The Australian Transport Safety Bureau, an accident investigator, said it was investigating the airliner’s depressurisation at 10,363 metres.

The plane rapidly descended to around 3,048 metres, an altitude to which cabins are pressurised and at which oxygen masks are no longer needed.

Data from FlightRadar, a website which tracks flights globally using GPS, shows the plane descended 7,250 metres in nine minutes.

Perth Airport said in a statement that emergency services were on hand when the plane landed 78 minutes after it took off.

A crying passenger at the airport in Perth, where an Indonesia AirAsia flight made an emergency landing after it lost cabin air pressure and rapidly descended. Photo: AP

A passenger named Leah told Nine Network television: “I actually picked up my phone and sent a text message to my family, just hoping that they would get it ... We were all pretty much saying goodbye to each other. It was really upsetting.”

Passenger Mark Bailey told Seven Network television: “Hostesses started screaming: ‘Emergency, emergency.’ They just went hysterical ... There was no real panic before that, then everyone panicked.”

Passenger Norman Pearce told Seven the flight crew said: “Emergency. Crash positions and that was it. Nothing for about five minutes and then the oxygen fell down.”

Peter Gibson, spokesman for the Civil Aviation Safety Authority, the Australian industry regulator, said the airline had been asked what happened on board.

File photo of an AirAsia plane at the Garuda Maintenance Facility AeroAsia in Tangerang, Indonesia. Photo: Reuters

“Our job as the regulator is to gather information on these sorts of events and review that to see whether we’re satisfied that everything was managed properly and determine whether we should dig any deeper,” Gibson said.

In December 2014, an AirAsia flight from the Indonesian city of Surabaya to Singapore plunged into the Java Sea, killing all 162 passengers and crew on board.

Indonesia AirAsia said passengers on the Sunday’s aborted flight had been transferred to the next available flight and “provided with all necessary assistance”.

“The safety of passengers and crew is our priority,” the airline said. “AirAsia apologises to passengers for any inconvenience caused.”

This article appeared in the South China Morning Post print edition as: ‘Screaming crew’ panic passengers during flight fall
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