Singapore Airlines ruffles feathers by announcing credit card charge, then does surprise U-turn on decision
‘Following a further review, Singapore Airlines will not be proceeding with the implementation of the CCSF (credit card service fee)’
By Jessica Lin
Singapore Airlines has made a surprising U-turn on a decision to implement extra fees for credit card transactions on Economy Lite fare tickets issued in Singapore, less than 20 hours after news of the decision was first reported.
On Wednesday (January 3), it was reported that SIA would be implementing a credit card service fee of 1.3 per cent, capped at S$50 (US$37.60), for Economy Lite fare tickets issued in Singapore.
The fee is already existing for flights departing Australia, Belgium, Netherlands, New Zealand, and the United Kingdom, but was new to Singapore.
As of 9am on Thursday morning, the carrier was still responding to complaints and feedback regarding the credit card charge left on its Facebook page.