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Chinese tourists

China's Vice-Premier Wang Yang in May 2013 acknowledged that "uncivilised behaviour" by its citizens abroad was harming the country's image. He cited "talking loudly in public places, jaywalking, spitting and wilfully carving characters on items in scenic zones". Destination countries have been easing visa restrictions to attract more tourists from China, but reports have emerged of complaints about etiquette.


Chinese tourists boycott Maldives resort amid claims of discrimination

PUBLISHED : Friday, 08 March, 2013, 12:31pm
UPDATED : Monday, 11 March, 2013, 11:07am

Cup noodle fans should think twice when booking holidays in the Maldives, according to several Chinese travel agencies. Some luxury resorts have stopped providing Chinese guests with hot water to prevent them from skipping meals and room service in favour of cup noodles.

One even allegedly coined a new interpretation for “CN” - the acronym of “China”: cup noodle, according to Zhao Jianke, a former guest service manager at The Beach House Iruveli (TBHI), a five-star resort in northern Maldives.

Anger and calls for a boycott erupted on China’s social media this week after Zhao posted claims of discriminatory practices of the resort where he worked from October last year to February.

Many potential holidaymakers say they will stop vacationing on the Indian Ocean island until TBHI offers an official apology.

Zhao Jianke told SCMP.com that staff were ordered to treat Chinese visitors differently after the appointment of a new general manager in December.

“The new manager ordered us to take away hot water kettles from Chinese guests’ rooms and keep them in European guests’ rooms,” Zhao wrote in his statement, which has been reposted more than 10,000 times on Weibo, China’s Twitter-like service. 

Despite the fact that Chinese guests - particularly the elderly and couples travelling with toddlers – continually complained, the manager allegedly turned down their request to reinstall kettles, said Zhao.

He claims the manager would refer to CN as “cup noodle” in public and refused to welcome Chinese guests at the pier upon their arrival, a practise he adhered to for European guests, said Zhao.

A Chinese chef was later fired and several other staff, including Zhao, were forced to resign, he said.

An official statement from TBHI obtained by the Post on Friday dismissed the accusations as “defamatory” and denied treating Chinese guests differently.

“The Chinese market is very important for us and are always warmly welcomed to the Beach House Iruveli,” said the statement.

“The Beach House Iruveli did remove some damaged kettles from rooms as part of routine maintenance due to the fact that these kettles were damaged by guests by cooking food,” spokesperson Linda Petrie told SCMP.com on Friday.

On China’s Sina Weibo, former guests of resort shared their shock and disappointment:

“I stayed there in October last year and was very happy with everything - and I did have hot water kettle in my room,” wrote a blogger. “How could it have changed so much?”

“My parents have always had a hard time with western food when travelling overseas,” said another, “So hot tea and cup noodles always came handy.”

Other travellers have simply cancelled plans to visit the Maldives, said Jenny, a Beijing-based travel agent specialising in vacations to the island. 

Jenny is among a group of agencies which stopped recommending the resort to clients after reading Zhao’s expose. They say they would not book the island resort unless TBHI  apologises to its Chinese guests.

Jenny admitted that discriminatory treatment is “very rare” among resorts in the Maldives, which reportedly receives its largest number of tourists from China. 

Zhao’s allegations triggered heated discussions in China after several newspapers picked up the story. Many have called for a thorough investigation.

"If the allegations are true, we should stop going there," said a blogger.

It might be too early to tell if the Maldives is falling out of favour with Chinese tourists, but it has certainly given potential holidaymakers pause for thought when booking vacations.

“After the incident, my clients now all make a new request when booking resorts: no discrimination,” said Jenny. 



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This article is now closed to comments

General Manager
It doesn't matter about this list of moralistic points, the key issue is that this hotel GM treated Chinese nationals very badly, and therefore he should be removed by the Maldives Government without delay. He is a shame to the General Manager Profession, and He has a history of trouble. Based upon feedback we cancelled our intended trip to the Beach House Resort , and told others to do so too. The comments in the article above are true, and actually Beach House Resort Owner should be punished too.
This article itself is not discriminatory but a lot of the comments posted here are, what a shame!
For a hotel, the way they treated its guest, no matter where they are from whatever their cultural backgrounds are, is just not right. There are a lot better ways handling this.
Some forty years ago, Japanese tourist in HK sometimes found urinating in the street (probably from a rural background, I saw it myself more than once), none of them were taken to court by HK police. The situation was corrected by the Japanese tourist authority by simply briefing their nationals before they set off for touring to other countries. If you don't believe this, go check it out from other sources.
i read some related articles in chinese. i think they were referring to mainlanders using the pot to COOK rather than using it to make hot water for cup (instant) noodles. they then damage the pots. such manner (or the lack of it) inevitably brings grievances, of course.
no mainlanders in maldives ? well that would be the best news i've heard in a while. It's so nice to wake up on a beautiful morning in the maldives and head to the buffet to see mainlanders hoarding food, pushing you out of the way, and talking (yelling ) to one another from one end of the room to the other on top of a myriad of atrocities that i wouldn't be able to fit in this box with my remaining 1114 characters.
Conclusion: mainland chinese are the rudest, filthiest people on planet earth today
Man, you don't see lots of racist comments these days. And these people are actually showing off their stupidity. Emmm, interesting.
@terrylichenyu Stop patronizing people with your false egalitarian rhetorics. Despite all these anti-Mainland sentiments based from factual events and you called the accusers stupid ? What are you a hippie ? Do you have superiority complex?
And get your facts straight Chinese CAN'T be a racist towards their own kind. We can discriminate their deeds, values, morals or integrity and even their regions of dwelling but never against again, our own race.
i'm stupid? how about a country that manufactures goods at cheap labour factories in the name of greed despite its dire consequences on the environment. How many fireworks factory fires can you possibly have before you learn to adapt some sort of safety measures. How many mining accidents will you have before safety is regulated. How many more bus crashes off cliffs into ravines will you have before somethings is done. How many tainted milk / food scandals/ plastic toy scandals can you possibly have in a year ? mainlanders are rude, crude, greedy, impolite, self serving, loud, obnoxious, arrogant and the list goes on and on.......... and btw how are those pigs doing ???
I worked in Rangli islanda before and the hotel will shut down without chinese people. that hotel GM is soooooo stupid ....
The GM is not stupid. He is a man with integrity and high morals. A righteous man although lacking a little subtlety.
Needless to say that the general manager is so stupid, he will know how hard the resort will suffer without Chinese guests in the near future...this is a kind of discrimination, i am very disappointed about the below short sight comments, you guys should go to Mainland and see what's going on there, otherwise you always wear color glasses when you encounter issuse with Chinese.




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