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PUBLISHED : Saturday, 01 June, 2013, 11:02am
UPDATED : Saturday, 03 August, 2013, 8:20am

Why are Chinese tourists so rude? A few insights

After almost every 'rude Chinese tourist' story, unfortunately, made SCMP.com's top-10 list, I decided to give the question some serious thought

BIO

Amy Li began her journalism career as a crime news reporter in Queens, New York, in 2004. She joined Reuters in Beijing in 2008 as a multimedia editor. Amy taught journalism at Southwestern University of Finance and Economics in Chengdu before joining SCMP in Hong Kong in 2012. She is now an online news editor for SCMP.com. Amy can be reached at chunxiao.li@scmp.com, or follow her on Twitter @AmyLiSCMP
 

They are seen as pushy, loud, impolite, unruly, and they are everywhere.

And although destination countries welcome the tourism dollars the Chinese spend, they loathe the chaos and hassle some mainland tourists bring upon their cities and other tourists.

“Why can’t they just behave?” people wonder, some aloud.

I have been asking myself the same question in the past months after reporting on the uncivilised, sometimes galling behaviour of some compatriots.

It seems that every time a “rude Chinese tourist" story is published on SCMP.com, it goes straight into the site's top 10 most read articles - one such article even managed to crawl back to the top months after it was posted. So I decided to give the question some serious thought.

I read up on the topic, talked to tourism experts and travel agents and chatted with some of these tourists who are now at the centre of public anger.

It soon dawned on me that the real question to ask is: “Why are the Chinese rude?”

Yong Chen, tourism researcher and post-doctoral fellow at Hong Kong Polytechnic University, said most “bad” tourists don’t intend to be “bad” or “tourists”, they are just being themselves - they are being Chinese.

Education makes a difference

Not every Chinese tourist is a rude one, and educated people are usually better behaved than those who have had a lower standard of education, said Chen.

This could be why middle-aged or older tourists who have been deprived of or received little education during China's politically tumultuous times tend to act more unruly. Many of them do not speak English, and some are not fluent Putonghua speakers. Their knowledge of the destination country and its culture is often at best outdated or non-existent.

This might explain the behaviour of a "rogue” mainland couple who recently visited Hong Kong with a group. They called the police and demanded HK$3,000 yuan in compensation after being made to wait two hours for their coach. The travel agency later said the coach had broken down and accused them of “blackmailing”.

Disregard for customs and rules

Jenny Wang, a Beijing-based Maldives travel agent, said uneducated tourists usually turn a blind eye to local rules and customs.

A Chinese man who was recently vacationing at a Maldives resort flipped out after discovering that the restaurant where he wanted to eat was fully booked, Wang said. He yelled threats and slurs at Chinese staff until one member was in tears.

“You cannot reason with these kinds of people,” Wang said. “They think they can do anything with their money.”

But one thing many Chinese vacationers don’t want to do with their money is tip - a custom in some places which many have ignored, Wang said.

Though most travel agents in China would educate their clients about tipping in a foreign country ahead of their trip, most people ended up tipping very little or none.

Some are not used to the idea of tipping, and they fail to understand that staff working at the Maldives resorts, who usually earn a meagre salary, rely heavily on tips, Wang said.

This has created increasing tensions between the Chinese and their hosts. Staff would naturally prefer serving guests from countries with a tipping culture. Other staff have gone after Chinese clients and asked openly for tips, a rare thing for them to do in the past.

Lawless for a reason

Students at Ewha University in Seoul, known for its beautiful campus, have recently complained about an influx of Chinese tourists, said the school.

Apparently taking photos on campus was not enough. Some camera-toting Chinese would also stride into libraries and take photos without the permission of students, according to media reports.

“As much as we want to keep the campus open to the local community,” said a university representative, “we’d like to prioritise our students’ right to study in a quiet and safe environment.”

Ewha resolved the crisis by putting up multi-language signs advising tourists to stay clear of study areas.

It seems that thousands of years after Confucius admonished his students not to “impose on others what you yourself don’t desire",  the Chinese now act in quite the opposite way.

Such people, both overseas and at home, selfishly skirted rules for a reason, said Chen.

Living in China, where the rule-of-law doesn’t exist, means everyone has to look out for their own interest. It also means people have little or no respect for laws.

This is bound to happen when ordinary folk are forced to watch their laws being violated every day by their leaders, Chen said, citing the Chinese idiom, shang xing xia xiao, meaning “people in lower class follow what their leaders in the upper class do”.

How long do we have to put up with bad tourists?

China and its people are paying a price for the bad behaviour of their tourists.

A poll by the Public Opinion Programme of the University of Hong Kong recently found that the number of Hongkongers holding negative feelings towards Beijing and mainland Chinese is up by about 40 per cent since November.

Following that survey, SCMP.com conducted another online poll on Wednesday, headlined  “What makes some Hongkongers dislike mainland China and its people?”

As of noon, more than 50 per cent readers blamed the negative feelings on “ill-behaved tourists”.

“The Chinese government and travel agencies should take the initiative to educate our tourists,” Chen said, urging co-operation from both authorities and private sectors. 

While many argue that historically American and Japanese tourists were also criticised for their bad behaviour when they became wealthy enough and traveled abroad for the first time, Chen said the Chinese should not use this as an excuse.

In fact, the Communist Party's Central Guidance Commission for Building Spiritual Civilisation and the China National Tourism Administration have recently issued a 128-character-long rhyme to remind tourists of behaving in a “civilised manner” on the road. The topic has also been a big hit on China's social media, where bloggers discuss and criticise the uncivlised behaviour of their compatriots.

But many are not optimistic that the situation will change any time soon.

“Chinese tourists have a long way to go before they will be respected by the world,” said Wang.

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This article is now closed to comments

bao.shuxiong.90
It's force of habits. I've seen a post-graduate student huck & spit in public. She's in her 20s. She's like "What?" when people around her dropped their jaws in disgust. They do it back in their village / town / city / province, so they do it wherever they go (esp. when their economy is doing so well).
Just like white tourists drop their jaws to witness the crowded MongKok night scene w/o crowd control.
Tour guides need to do better job informing tourists what they can expect from locals & what they're expected during their visits.
When in Rome, do as the Romans do. Right?!
pslhk
To white terror!
-
Naively,
I like your experimental style of writing
Reminds me of "White on White" of the Russian suprematism,
and WW…
My heart leaps up when I behold
A rainbow in the sky:
So was it when my life began;
So is it now I am a man;
So be it when I shall grow old,
Or let me die!
(several readers have urged me to visit the Chairman)
The Child is father of the Man;
I could wish my days to be
Bound each to each by natural piety
drmarksun
Chinese tourists are not rude. They are just uninformed of the correct way to act in public. I hope they learn soon, too.
khoiyu
don't make me laugh. Bad manners have nothing to do with Marxism or Communists Chinese. On the other hand, I found HK people's manners bad and good were deeply affected by their former Colonial Master, the detestable British.
I was also shocked by the manners of the modern (all these bow down and sitting cross-legged) Taiwanese and Koreans who imitate the manner of the Japanese who ruled and brutalized them for decades. You think they have good manners?
I totally admire the mainland tourists' directness and not being nice. Their occasional foolishness and rudeness should be tolerated. After all, they are the ones who spend money and save you HK people from bad Economy.
Don't ever forget that we all came from the mainland to populate this little village which was colonized by the British for 99 years. It is the" rude" mainland "communist" Chinese that make the British to hand it over on their knees and saved you guys from living in a Crown Colony which no longer exists anywhere on the Globe by 1997.
xiaoblueleaf
The root cause may be inferiority complex turned "superiority" complex having made a little fortune which they had not had for years now thinkinh they can do anything. Few days ago, I was in Guangzhou waiting for the eelevator in a 3-star hotel. When the door opens, cigarette smaoke was spilling out. When I waived my hand in the air, the fller just throw his cigarette bud out into the hotel lobby.
khoiyu
"Waved" (not waived) your hand in the air was rude. Now you were the rude tourist in Guangzhou where smoking (and spitting) everywhere was the norm.
Just don't feel so superior when you visit.
johnrai7
All you need is Love... a bit of love :)
@madams
So mainland tourists are rude because they push, talk loudly, cut lines and believe their money allows them to treat badly workers and staff . Er, are we talking about mainlanders or hong kongers? Think i'm crazy? come take a walk through kwun tong MTR in the morning or queens road central at lunch time -- very few mainland tourists, lots of locals.
the sun also rises
Amy Li is just a columnist of SCMP,
she is never equal to the paper.
How naive this pslhk is !
No doubt whymak embraces him,
No doubt.
Well said Amy Li,
Your points raised are objective
and accurate too.
Yet it angers some blind loyalists
since it tarnishes the image of
the rising power and her people
the rich ones of course !
Right ?
Such article is welcomed here.
Please don't hesitate to
write more such articles.
it is both inspiring and informative
an excellent teaching material of
Liberal Studies.
Bravo ! Amy Li
mitziwong
I thought that you were going to share some "serious thinking" with us!

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