• Tue
  • Dec 23, 2014
  • Updated: 8:07pm
Malaysia Airlines flight 370
Flight MH370

Families of MH370 passengers walk out of glitch-ridden Malaysia Airlines video conference

Families accuse Malaysia Airlines of breaking its promises after video call fails to receive audio

PUBLISHED : Wednesday, 16 April, 2014, 6:24pm
UPDATED : Thursday, 17 April, 2014, 8:22am

Relatives of passengers on board missing Flight 370 stormed out of a meeting room in Beijing after technical problems plagued a video conference with Malaysia Airlines staff in Kuala Lumpur yesterday.

The morning meeting, which was delayed by 20 minutes, ended abruptly when the relatives received only visuals but no audio from the Malaysian side.

The approximately 200 relatives in attendance refused to continue the meeting and left the conference hall at the Metropark Lido Hotel in protest.

Calling those who appeared on the screen "liars", the relatives said the airline had promised to hold face-to-face meetings in Beijing and give updates every five days after the Malaysian government last month announced the flight had "ended" in the Indian Ocean.

But the meetings had been suspended since April 3.

Jiang Hui, the relatives' representative, said: "The Malaysian side has repeatedly failed to deliver what they promised. I don't think we can communicate via such video meetings. They have not sent anyone over for the past 13 days.

"We have many technical questions and other questions that we wish to talk to them about face to face. It's difficult to understand each other correctly through video conferencing, which, to make things worse, has to rely on translators."

Staff from the Malaysian embassy, who co-ordinated the meeting, did not offer any explanation for the incident.

Relatives held their own discussion on some technical questions about the flight and the search operation that they wanted to raise with the Malaysian authorities.

They wanted to know the serial number and manufacturing date of the aircraft's black boxes and if the aircraft's emergency locator transmitter would switch to an alarm mode and float on the surface if the plane hit water. They were also seeking details on the recording of the Malaysian Civil Aviation Department's instructions to the flight.

The relatives have asked for the contact numbers of engineers from the airline, British satellite telecommunications company Inmarsat and the US National Transportation Safety Board, which are involved in the investigation. Malaysian technicians sent to speak to the relatives were not giving satisfactory answers, they said.


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This article is now closed to comments

“We have many technical questions and other questions that we wish to talk with them about it face to face," he said."
Maybe time to ask your government some technical questions about the quality of the internet in China. I had to deal with that **** all the time when I had to have video conferences with Australia, Europe and the US.
totally unrelated
Eh, that's what this article is about. A shoddy internet connection during a video conference. Does nobody READ anymore?
enough already. The world's tired of your antics. You want the serial number of the black box ? Seriously
After behaving the way they have, these relatives wonder why the airline doesn't want to hold face-to-face meetings. Really?
I'm not sure as to how to Contact the Leaders of China. If you know kindly inform them that they can give a memorial to the passengers and families of those onboard MH370
China has the technology and capability to put an end to this political problem and fix the system. Using its technology China can emerge as the leading ATC system supplier. The west, due to the influence of the Airlines, Aircraft Manufacturers and Pilot Associations, won't fix the dark-age killing system. The west’s fear of liability has suppressed the critical safety data, locked it up in the aircraft’s recorders, and prevented the data from being used in real-time proactively to save lives. In this day and age the flight recorders should be telemetered to the ground and used proactively to prevent fatal crashes. You would know the position, velocity and attitude of the aircraft and its way points within 1 second. The two nations that have this technology are China and the US. But since the US, out of fear of liability to the aircraft industry, won't do it. Then for the sake of passengers China should do it. There hasn't been a technology problem in doing this in ten years and yet it will make flying safer, more economical and nations more secure.
Sy Levine Prof. Eng. and inventor of the inertial navigation systems that is presently on all carrier aircraft.
All these questions are framed by their US lawyers to obtain evidence to sue the airline, aircraft and engine maker as well as the Malaysian government.
You're getting out of context just to bash. Sad.


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