Apple quizzed by China’s consumer watchdog over iPhone 6 shutdown ‘fault’
Complaints that mobiles close down without warning prompts China Consumers Association to question US giant over the matter
The China Consumers Association, the government-backed consumer rights watchdog, has questioned Apple over complaints that its iPhone 6 and iPhone 6s models suddenly shut down without warning.
Apple said on Wednesday that it was aware of a very small number of iPhone 6s users who had reported that their iPhones unexpectedly turned off.
“We’re working to get more information from these customers, and anyone with questions can contact AppleCare,” the company said.
“We’re also working with government agencies to help customers ... with concerns.”
The association said in a statement on its website on Tuesday that it had received a “relatively large” number of complaints about the issue, without specifying how many.
The problem occurred when the phones had about 50 to 60 per cent of their battery charged, or after a operating upgrade, or if the phone was at a low or “moderate” temperature, the association said.