Rides to nowhere: Shanghai Disney visitors ‘spend hours lined up for closed rides’
Visitors to Shanghai Disneyland have complained about waiting for up to four hours to get on popular rides, only to be told that the machines were out of order, local media reported.
The disgruntled customers did not get a refund, according to Thepaper.cn. Instead, the amusement park offered passes valid for the next 12 months.
A woman surnamed Liu, who visited the park on Sunday, said she arrived in the morning and managed to go on just one ride for the whole day.
She spent most of her time queuing up for two popular attractions, Pirates of the Caribbean: Battle for the Sunken Treasure and Roaring Rapids.
But in both cases, she ended up being told that the ride needed to be shut down for maintenance, the report said.
“If you have a plan to repair the machines, why not inform us in advance, so that we don’t wait for many hours?”
A man surnamed He said the response he got from Disneyland’s guest service department was “unreasonable” and left him “outraged”.
“We had no chance to talk with any senior managers,” he said. “Most of the staff dealing with our complaints were just security guards.”
Liu said she and her child had come all the way from Gansu province and could not use the passes offered by Disneyland in compensation. “It’s not possible for us to come again,” she said.
However, she said she finally accepted the passes after arguing for an hour, since she and her child were exhausted.
Shanghai Disney Resort said it is was occasionally necessary to temporarily close some of the attractions for a number of reasons, including maintenance, operational requirements and unforeseen circumstances.
The company did not provide attendance figures, but said it was pleased with the “robust demand and strong consumer interest” at the resort since its official opening about two months ago.