Many complaints over TVs involve warranties, says Consumer Council

PUBLISHED : Monday, 18 February, 2013, 3:06pm
UPDATED : Thursday, 29 August, 2013, 4:13am

The Consumer Council called on television buyers to check the warranty period and maintenance guarantees after a survey found that after-sales services varied significantly by brand.

Of the 357 television-related complaints the council received last year, almost half of them involved maintenance and warranties, the council announced on Monday.

After looking at 20 LCD and plasma television brands last month, the council found that their warranty periods varied from one to five years. Eighteen brands offered a replacement within seven to 30 days if the television set stopped working, and two brands do not have this offer.

“It is worth asking for the warranty when purchasing television sets,” said council vice-chairman Ambrose Ho Pui-him. “The manufacturers should be more transparent on maintenance plans.”

The survey on television sets was published in the latest issue of the council’s Choice magazine, released on Monday, which also made recommendations on laundry services.

To avoid possible problems, customers should find out the compensation details from laundry shops in case of damages, the council suggested. If there are stains that require special treatment, consumers should remind the shop to take note and state the request on the receipt.