Customers lose thousands of dollars as spa shuts down
High-end day spa in Central shut in August with no refunds to pre-paid clients
The sudden closure of a high-end day spa in Central has left dozens of customers out of pocket.
Some had pre-paid more than HK$15,000 for massages and facials.
The EDS Day Spa on the ninth floor of the Century Square building near Lan Kwai Fong is understood to have shut its doors on August 1.
Disgruntled customers posted angry comments on the spa's Facebook page, with many complaining that they arrived for appointments this month only to find that lift access to the ninth floor was closed.
All signs for the spa have been covered up on the building directory and the fire exits to the level were also locked when the Sunday Morning Post visited the spa last week.
"The whole way it's been handled is not very professional," said Katie Bridges, who bought a HK$10,000 package last year.
She joined the spa on the recommendation of a friend and mainly bought beauty products. She had several thousand dollars left on her package.
The spa's Facebook page had posts in December publicising its 12th anniversary celebrations and the most recent photos showed an event in April for the launch of a new line of beauty products.
Another customer, who wished to remain anonymous, said she had bought a HK$20,000 spa package in June but when she called to make an appointment a few weeks ago, no one answered the phone.
"I went there twice and used slightly less than HK$3,000 so I could be looking at losing the balance of around HK$17,000," she said.
She reported the matter to police but said they were not able to help her. She hopes to recoup her money through her credit card company.
A Consumer Council spokeswoman said between January and August this year, it had received 70 complaints about beauty services such as spa and massage operators.
Complaints regarding the sector more than doubled from 47 in 2011 to 109 last year.
The council warns consumers to weigh up the risks of pre-paid packages because, in most cases, they are not protected when a business goes bust.