Woman flies from Taiwan to Hong Kong on Cathay Pacific plane – with Hong Kong Airlines ticket
Airline reviewing check-in procedures after traveller was issued boarding pass for male passenger with same surname
Cathay Pacific admitted an error was made in its check-in procedures after a woman in Taiwan successfully flew to Hong Kong on one of its planes when she was supposed to travel on a different airline.
The incident has also put flight boarding procedures in Taiwan in question, and the airline is currently investigating the cause of the error.
In early February, Taiwan resident Ms Hong, 34, arrived at Taoyuan Airport to board her flight to Hong Kong. Her boyfriend had earlier booked a round-trip Hong Kong Airlines flight ticket for her.
At the airport, Hong mistakenly went to the Cathay Pacific kiosk to check in. Yet, a Cathay Pacific employee at the kiosk issued her a boarding pass that was intended for a male passenger with the same surname.
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Hong then managed to smoothly board the Cathay Pacific plane to Hong Kong with no one, including local immigration authorities and ground crew at the gate, stopping her.