How Singapore’s futuristic Changi Airport Terminal 4 is a game-changer for the world
The plan is for automated check-in and security counters to move passengers faster, so they can relax and spend money shopping and eating
The airports of the future have landed, with grand plans of delivering a first-class experience even for those flying cattle class.
Think face-scanning technology, self-service ticketing and baggage counters, and smart security systems that can screen bags with laptops – all aimed at sending travellers on a “seamless” cruise from check-in counter to cabin, so they can bid goodbye to fumbling with bags and dreaded queues.
These features star in the futuristic new Terminal 4 at Singapore’s Changi Airport. The new terminal cost HK$5.6 billion (US$723 million) and opened on Tuesday.
Hong Kong’s flagship carrier Cathay Pacific Airways was the first airline to use it, when CX659 landed at 5.25am. Arriving passengers were feted with orchids, goodie bags and live music.
As Singapore’s Changi airport soars, is HK$141 billion upgrade a case of too little too late for Hong Kong?
Those who were visibly disoriented at the absence of staff at different checkpoints, from the gate to security and immigration, were directed to manned counters.