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Cathay Pacific
Hong KongHong Kong Economy

Lounge users in line for upgraded service at Hong Kong airport as Cathay Pacific changes manager

French hospitality company Sodexo to take over operations of six lounges at Hong Kong airport, replacing global operator Plaza Premium

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Cathay Pacific’s The Pier business-class lounge. Photo: Edward Wong
Danny Lee

Users of Cathay Pacific Airways’ Hong Kong airport lounges could be in line for a service and experience upgrade with the current much-criticised operator to be replaced by a French company.  

Travel experts cautiously welcomed the move to replace Plaza Premium Group as manager of the lounges. 

Hundreds of lounge staff are expected to be briefed in the coming days with French hospitality company Sodexo – which runs Virgin Atlantic’s acclaimed “Clubhouse” premium airport facilities – taking over from the Hong Kong-based global lounge operator.

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The move comes with Plaza having faced complaints from premium travellers for a perceived downgrading in the quality of food served in Cathay’s lounges.

The Pier lounge at Hong Kong International Airport. Photo: Edward Wong
The Pier lounge at Hong Kong International Airport. Photo: Edward Wong
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Plaza will hand over to Sodexo, whose lounge clients include Singapore Airlines, Air France, United and Emirates, in a planned “smooth transition” throughout 2018, the airline said. The takeover is likely to coincide with Cathay Pacific’s opening of a newly refurbished lounge in Hong Kong International Airport which is due in the first quarter this year.
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