A fire raged through a seniors’ home in eastern Quebec on Thursday, trapping residents dependent on wheelchairs and walkers. Five died and about 30 were missing.
Canada’s prime minister said there was little doubt the death toll will be high.
Officials said firefighters saw and heard people in the building that they were unable to save.
Many of those unaccounted for were confined to wheelchairs and walkers and only five residents in the centre were fully autonomous, said Ginette Caron, acting mayor of the small town of L’Isle-Verte, about 225 kilometres northeast of Quebec City.
She told a news conference that most residents of the home were reliant on caregivers. They include elderly people needing "100 per cent care, almost all in wheelchairs, using walkers, or who aren't mobile at all, people suffering from the late stages of Alzheimer's", she said.
The massive fire in the three-storey building broke out around 12.30am local time and raged through the night.
The blaze was fanned by frigid winds of up to 70km/h, as the eastern section of North America endures a brutal cold snap after being blanketed by snow.
Firefighters arrived within eight minutes of getting the alarm and several fire departments in the region were called in to help.
But they were unable to carry out a complete evacuation because of the intensity of the fire. About 20 residents were transported to safety.
Authorities said up to nine people were injured, one seriously. The Red Cross created a makeshift shelter at a school where 16 people rescued from the inferno spent the night.
“It was a total fire," local fire chief Yvan Charron said, describing it as a "night of hell".
Pascal Fillion, who lives near the seniors’ home, said he ran outside to find a group of locals and firefighters already at the scene, trying everything to save the panicked people inside.
For the most part, he said, rescuers felt helpless against a fast-moving blaze with smoke so thick it was nearly impossible to approach the building, which housed 52 units.
“People tried to do whatever they could, but the fire was so intense that there wasn’t much that could be done,” he said. “I saw people crying, I saw people collapse because they were watching those people burn.”
The fire broke out in minus 20 degrees Celsius, causing equipment to freeze, Charron said.
As morning dawned and the fire was brought under control, the burned section of the facility resembled a macabre ice palace, with sheets of ice and thick icicles covering the structure.
The search for the missing was still hampered on Thursday night by the cold and thick ice and the fact that the building has collapsed, said Quebec Provincial police Lieutenant Guy Lapointe.
Lapointe said the search for those missing would regroup on Friday.
“We can keep some hope for those unaccounted for, but there’s very little doubt that the loss of life is considerable,” Prime Minister Stephen Harper said.
Retired police officer Pierre Filion, who had a cousin and an aunt living in the residence and who lives nearby, said the tragedy had shaken the tightly knit community of 1,500 people.
“It’s going to take a long time to start living normally,” said Filion whose missing relatives are both in their 70s.
"We could hear screaming from inside. The fire was intense, it was like a haystack on fire," Pascal Fillion, a neighbour who witnessed it, told Radio-Canada. By 1am the building "was completely engulfed in flames, which were fanned by the wind".
Outside the building, Jacques Berube, 70, was getting ready to hear the worst about his 99-year-old mother, who is blind but still mobile.
“I went near the building; the corner where her room is burned,” he said. “I’ll just have to wait and see. I don’t like it. But I don’t have any choice. It’s just reality.”
Parts of the Residence du Havre, which opened in 1997, had sprinklers, while others did not.
Charron chief said sprinklers did go off, triggering the fire alarm and allowing firefighters to gain access to about one-third of the building.
Mario Michaud, who lives across the street from the building, said he witnessed the unfolding drama shortly after midnight.
“The fire had started on the second floor. I woke up my girlfriend and called 911. I saw the firefighters and they got to work. A woman on the second floor was shouting and she went out on to the balcony. Her son went to get a ladder but he couldn’t get to her. She burned to death,” Michaud told local newspaper Info Dimanche.
At least three people were injured in the blaze. The extent of their injuries was unclear.
Quebec Provincial Police spokeswoman Ann Mathieu said: "Thirty people are missing, but it doesn't necessarily mean they are dead."
Several of the residents might have been away visiting family, or may have taken refuge elsewhere during the blaze and missed being counted, she explained.
"Our thoughts and prayers go out to the injured and the families and friends of those lost in this morning's horrific fire in L'Isle-Verte," said Prime Minister Stephen Harper, who is visiting the Middle East.
Quebec Premier Pauline Marois, in Davos, Switzerland, said she was "profoundly saddened by this tragedy" and vowed government help for victims, their families and the community.
The building was home to more than 50 people and also housed a social agency, a pharmacy and a hair salon.
A Quebec Health Department document updated last July said the building, with one elevator, was constructed entirely of wood.
Most residents were older than 75 and 37 of them were older than 85. The building included both single rooms and apartment-style dwellings. The document also indicates the building was only partially fitted with a sprinkler system but did have a fire alarm. There were smoke detectors in every room and in the building itself.
The fire comes just six months after 47 people were killed in Lac-Megantic, Quebec, when a train with 72 oil tankers derailed and exploded in the small community.
In 1969, a nursing home fire in the community of Notre-Dame-du-Lac, Quebec, claimed 54 lives.