• Wed
  • Jul 30, 2014
  • Updated: 12:20am

Google fixes Gmail after brief outage around the world

Google, which first acknowledged the outage at 11:12 am , said a little over an hour later that the problem with Gmail had been resolved

PUBLISHED : Saturday, 25 January, 2014, 11:09am
UPDATED : Saturday, 25 January, 2014, 11:09am

Google Inc suffered a service outage on Friday that briefly took down Gmail, the email service used by hundreds of millions of people and many businesses across the globe.

Google, which first acknowledged the outage at 11:12 am , said a little over an hour later that the problem with Gmail had been resolved.

As of late Friday, the company did not offer an explanation for the outage, which affected users in at least India, Britain and the United States and prompted a stream of complaints on Twitter from users in many more countries.

“We’re investigating reports of an issue with Gmail. We will provide more information shortly,” the company said on its “App Status” dashboard online, which tracks the state of various Google services.

Google Docs, the cloud-based productivity application that competes against Microsoft Corp’s Office suite, also suffered a service disruption, according to the Google dashboard. Other Google properties, the social network Google Plus, and YouTube, appeared to load slowly as well.

Gmail, which includes calendar and chat features, has soared in popularity over the past decade to become one of Google’s most successful product offerings. With more than 420 million users, it has begun to make small inroads against Microsoft Exchange in the battle to provide email services for corporate customers as well as individual consumers.

Yahoo Inc, which also runs a rival Internet mail service, seized the moment to post a screenshot of the Gmail error page to Twitter. Yahoo later apologised for the barb and deleted the tweet.

Google users attempting to sign on saw a “temporary error” message and a brief note: “We’re sorry, but your Gmail account is temporarily unavailable. We apologise for the inconvenience and suggest trying again in a few minutes.”



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An outage for 'an hour'! Gmail in this part of China, at least, functions so badly that you could pretty well regard it as being 'out' always. Occasionally an email can be sent in seconds - but the usual story is one of 'disconnected' or 'sending' for so long that the email just ends up in the Drafts folder. Each email must be checked in the 'sent' folder just be sure it's gone. And how many do you think have gone - but didn't go and you didn't check. Embarrassment all round. Try checking your various folders. You need the patience of Job as you wait for them to appear. To all intents and purposes, gmail is unusable in these parts - and must, by this, be used only by those absolutely determined to stick with it. The service is terrible beyond belief. Were anyone to believe that this was entirely the fault of the company, they'd have to suggest that the company put the service out of its misery. There are some, however, who believe that the problem lies outside the company. The problem is particularly obvious at this time of year to overseas students who have returned for Spring Festival. They set out to use a gmail service that operates without problems in overseas counties and all but tear their hair out in attempting to use it here. They certainly have theories about where the problem lies.


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