British Airways passengers stranded for hours as computer glitch hits worldwide check-in system

PUBLISHED : Tuesday, 06 September, 2016, 3:51pm
UPDATED : Tuesday, 06 September, 2016, 4:07pm

British Airways warned on Tuesday that customers could face further delays after a computer glitch in its global check-in system held up some flights, particularly in the United States, for hours.

“Our IT team are working hard to fix this issue,” BA wrote on its Twitter page in response to one customer’s tweet sent around 0635 GMT.

“We are checking in customers at Heathrow and Gatwick Airport this morning, although it is taking longer than usual,” she said in an emailed response.

Contacted by AFP, a BA spokeswoman said passengers gathered at London’s main airports would face delays to outbound flights.

“We would encourage customers to check in online before they reach the airport.”

At Phoenix airport in the United States, Karen Reyburn tweeted: “After six hours I am actually sitting on a plane! Excitement!”