Shanice Tang Ho-yan (right), web production and creative manager at ZUJI Hong Kong, thinks that with the growth of the internet and mobile device users, the demand for online travel agents will increase exponentially in the coming years.
'The online travel industry widens my horizons. I am able to make friends with people from various sectors such as vendors, co-workers at airline partners and representatives from foreign tourism boards, who come from different corners of the world. My job allows me to see different things and diversify my lifestyle,' she says.
Tang's main responsibility is to promote the company's business through both online and offline platforms. Her daily duties include organising and following up all joint promotion campaigns with various tourism boards and airline partners, in order to boost brand awareness for ZUJI and its partners.
A passion of travel is a must for working in travel agencies, Tang says. 'Every day, we deal with all types of travel-related business. Before selling travel packages to customers, you first have to be 'addicted' to the business. My colleagues and I are in love with travelling and exploring everything new around the world,' she says.
Working in a vibrant industry such as travel requires creativity and a knowledge of marketing.
'I blend my creativity with all the knowledge and passion I have for the travel industry. Knowledge of how to run an online business, as well as analysing online trends and consumer web surfing behaviour, are learned on the job,' Tang says.