Source:
https://scmp.com/article/244828/chains-team-culture-results-happiness-and-repeat-customers

Chain's team culture results in happiness and repeat customers

Happiness is contagious, and no one knows this more than T. H. Jim, chief executive of Pizza Hut, a repeat winner of service awards handed out by the Hong Kong Retail Management Association (HKRMA).

'We promote a team culture at Pizza Hut - if the staff are not happy, we believe they do not provide good service. If they are happy, they give service from the heart,' Mr Jim said.