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CNBC

By Todd Haselton and Josh Lipton
Apple on Wednesday responded to reports that the Justice Department and Securities and Exchange Commission are probing its decision to throttle older iPhones, confirming that the U.S government has asked questions.
Apple said it would never intentionally “degrade the user experience to drive customer upgrades,” in its statement on Wednesday.
In January, Apple was caught purposefully slowing the speeds of iPhones in an effort to help preserve ageing batteries. In response to consumer backlash, the company dropped the price of battery replacements for the iPhone 6, iPhone 6s, and iPhone 6s Plus from US$79 to US$29.
It also said it will issue a software update this spring that provides consumers with a more transparent look at how their iPhones are being throttled and will provide an option to turn off automatic speed updates.
Here’s the full response from Apple:
“About a year ago, we delivered a software update that improves power management during peak workloads to avoid unexpected shutdowns on certain iPhones with older batteries. We know that iPhones have become an important part of the daily lives of our customers and our intention was to improve the customer experience.”
“We sought to further improve the customer experience in December by announcing a significant discount on replacement batteries for certain iPhones. We also announced that we began developing a new iOS feature to show battery health and which would recommend when the user should consider replacing their battery. These actions were taken to further assist our customers and help extend the life of their iPhones. In addition, users will be able to see if the power management feature is being used to prevent unexpected shutdowns, and turn if off if they so choose. These features will be included in a developer release next month and a user release this Spring.”
“As we told our customers in December, we have never — and would never — do anything to intentionally shorten the life of any Apple product, or degrade the user experience to drive customer upgrades. Our goal has always been to create products that our customers love. Making iPhones last as long as possible is an important part of that.”
“We have received questions from some government agencies and we are responding to them.”
—CNBC’s Josh Lipton contributed to this report.
Read the original article at CNBC



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Apple

Apple responds to USgovernment probe into iPhone speed throttling

Apple says it would never degrade the user experience to drive customer upgrades

Apple CEO Tim Cook. Photo: Brendan McDermid/Reuters

Slowed iPhones: Apple apologises and slashes price of replacement battery to US$29 after outcry

A battery is exposed as a man repairs an iPhone in a store in New York. Photo: Reuters

FILE - In this March 9, 2015, file photo, Apple CEO Tim Cook talks about the iPhone 6 and iPhone 6 Plus during an Apple event in San Francisco. Apple is apologizing for secretly slowing down older iPhones, which it says was necessary to avoid unexpected shutdowns related to battery fatigue. The company issued the statement on its website Thursday, Dec. 28, 2017. (AP Photo/Eric Risberg, File)

Is Apple slowing down your iPhone? Here’s how to check

Photo: Flickr/William Hook

Photo: Flickr/Yanki01

Photo: Business Insider

FILE PHOTO: A man tries to repair an iPhone in a repair store in New York. Photo: Thomson Reuters

iOS update will let users decide if they want Apple to slow down older iPhones or not, Tim Cook says

Photo: Chip Somodevilla/AFP

It’s not your imagination: Apple is deliberately slowing old iPhones, but says it’s to protect them

Apple says the move prevents sudden shutdowns on ageing iPhone 6, SE and 7 models

FW03C9 (L to R) A woman shows the new iPhone SE, iPhone 6S and iPhone 6S Plus at Apple Store in Omotesando on March 31, 2016 in Tokyo, Japan. A new iPhone SE model and a new iPad Pro 9 inch model go on sale for the first time. The two smaller models are priced below the current iPhone and iPad Pro and Apple hopes that they will appeal to new users and also those preferring smaller gadgets, and that they will help to boost sales in a usually slower spring period. © Rodrigo Reyes Marin/AFLO/Alamy Live News [16MAY2016 FEATURES DIGITAL]

In this June 18, 2016 file photo, customers look at Apple iPhone 6S models on display at an Apple Store in Beijing. Photo: AP

Tech

Apple says it would never degrade the user experience to drive customer upgrades


Apple responds to USgovernment probe into iPhone speed throttling

.css-1c6uqr6{color:inherit;font-weight:inherit;font-size:inherit;font-family:inherit;line-height:inherit;overflow-wrap:break-word;}Apple says it would never degrade the user experience to drive customer upgrades

Apple says it would never degrade the user experience to drive customer upgrades