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Google

Google maps 'tens of thousands' of UK stores to work out whether ads attract customers to retailers

Google analysed how many people clicked on advertisements before walking into stores

PUBLISHED : Tuesday, 19 April, 2016, 7:56pm
UPDATED : Tuesday, 14 June, 2016, 3:23pm

Google says it has mapped "tens of thousands of stores" in the UK in an effort to link its online ads to driving in-store purchases.

Google first announced its "Store Visits" product within AdWords — its search advertising platform — in late 2014. It rolled out to the UK in the summer of last year.

The analytics tool determines whether a person who clicked on an ad went on to visit a store, using data from Google Maps users on Android and Apple devices who have their location history switched on.

The user's unique Google ID links the visit with an ad that has previously been served or clicked.

Google aggregates and anonymises the data so advertisers don't know that a specific customer visited a particular location, but they can extrapolate whether their search advertising is lifting in-store sales in a meaningful way.

"Mapping" stores involves ensuring each retailer's Google Maps location is highly accurate, so it can pinpoint when a user actually entered the store (rather than stopping outside for a moment or visiting the store next-door.) 

Speaking at Advertising Week Europe in London on Monday, Google UK and Ireland managing director Eileen Naughton said it was encouraging how many retailers were already using the product.

She said: "We work hard to build tools that marketers use that actually drive respectful interactions with consumers because we've seen research show again and again that customers will allow you in if you bring them information — it could be an ad that's relevant — that's useful, helpful, and information. And if they calibrate their marketing communications well using [some of Google's] tools, they actually can bring more and more value to the consumer without being seen as intrusive."

Speaking earlier on stage at Advertising Week Europe, Naughton said automaker Hyundai used Google's Store Visits tool to attribute 4.9 per cent of clicks on its paid mobile advertising to visits to its dealerships — a 1,700 per cent return on investment.

"Good players have 70-80 per cent of their search investment containing some form of data layer," she added.

Over time, Naughton expects Google to move from just offering in-store tools that determine after the fact whether someone has visited, to "dynamic ads being served [in-store] and prompting decisions."