MOBILE MESSAGING
image

Facebook

Facebook goes after Siri, Cortana with 'human-powered' digital assistant inside Messenger app

PUBLISHED : Thursday, 27 August, 2015, 11:47am
UPDATED : Thursday, 27 August, 2015, 11:47am

Facebook is testing a personal digital assistant called "M" within its Messenger service that can answer questions with live human help and perform tasks such as buying gifts online and booking restaurants.

M is "powered by artificial intelligence that’s trained and supervised by people," David Marcus, vice president of Messaging products, wrote on his Facebook page on Wednesday.

Rival services like Apple’s Siri, Google’s Google Now and Microsoft’s Cortana rely entirely on technology to answer questions.

M is a hybrid backed by a team of Facebook employees with customer service backgrounds, called M trainers, who can also make travel arrangements and appointments, Marcus wrote.

Facebook has introduced several functions inside Messenger, which boasts more than 700 million users, to transform it into a standalone platform.

Earlier this year, it rolled out games exclusively on Messenger and launched products for businesses to directly connect with consumers.