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What Amazon’s physical bookstores in the US say about the future

But online store is keeping details on its other grocery experiments under wraps

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Jeffrey Bezos, founder and Chief Executive Officer of global online bookstore Amazon.com, listens to questions during a press conference in Tokyo in June 2001. Photo: AFP/Toru YAMANAKA
CNBC

Amazon is quietly expanding its bookstore footprint — a move that could offer clues about its ambitions for other types of stores.

The e-commerce giant told CNBC on Tuesday it will open another New York City bookstore location this summer at 7 West 34th St., across from Empire State Building.

Amazon’s bookstores look ordinary at first glance. But by pulling out a mobile phone with the Amazon app, shoppers can use visual search technology to identify books and objects around them. The search reveals reviews, shipping options and price.

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While Amazon is keeping the wraps on its physical grocery experiments, these high-tech brick-and-mortar bookstores could give a hint at the future of retail.

Customers walking out of an Amazon convenience store in Seattle on Tuesday haven’t had to stand in any sort of line or checkout. Instead, they scan their phone when they enter, grab what they need and just walk out.

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It’s thanks to a technology Amazon aptly calls “just walk out,” though it’s currently limited to employees while it is in test mode.

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