Alan Lai Nin

Ambulance system to be revised in bid to avoid delays

Hong Kong's Ombudsman said the present ambulance system causes delays in taking patients to hospital. Photo: David Wong

The Fire Services Department and the Hospital Authority have agreed to amend their ambulance system so that patients in urgent need of treatment are taken to the nearest hospital.

Thursday, 29 August, 2013, 4:13am

Ombudsman investigates information access code

Ombudsman Alan Lai Nin. Photo: David Wong

The Ombudsman has launched an investigation into the government's access to information code and records management system, after years of calls for legislation to better protect government archives and the public's right to see them.

5 Jan 2013 - 4:15am

Watchdog widens scope for complaint

Hong Kong's Ombudsman could be in line for a much bigger caseload after redefining who is eligible to make complaints.

The Office of the Ombudsman says it will adopt a more liberal interpretation of an 'aggrieved person', allowing it to accept complaints lodged by people who are not directly affected by maladministration.

7 Jul 2011 - 12:00am

Housing delays criticised

The Ombudsman criticised the Housing Authority for delaying the allocation of public housing by suspending applications every time an inquiry is made about them.

This follows an investigation into a complaint from a man whose application was temporarily suspended each time he pressed for an early allocation - which he did five times in June and July last year.

20 Apr 2011 - 12:00am

Strategy on village houses 'defies logic'

The Ombudsman has accused the government of turning a blind eye to illegal construction in New Territories small houses by pursuing an enforcement policy that 'clearly defies common sense and logic'.

In an investigation released yesterday, Ombudsman Alan Lai Nin lambasted the administration's practice of cracking down only on unauthorised building work in progress.

20 Apr 2011 - 12:00am

The little pothole that tripped up 7 departments

An insignificant little pothole on a playground footpath has exposed the absurdity of bureaucratic buckpassing after the Ombudsman revealed how it took seven government departments more than a year to get it filled in.

20 Apr 2011 - 12:00am

Ombudsman faults errors on water bills

Two sets of neighbours paid each other's water bills for years without knowing it because of meter mix-ups that went undetected by the Water Supplies Department.

As a result, the department received a rebuke from the Ombudsman for relying too heavily on developers and contractors to install meters and not checking their work.

22 Dec 2010 - 12:00am