American Express | South China Morning Post
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American Express

American Express expects Asian affluent customers to spend more than Americans

Average spending by Amex cardholders is four times higher in Asia than the global market average. Photo: Bloomberg

Susanna Lee, Amex's general manager for proprietary card services in Hong Kong, said favourable demographics and robust growth in the numbers of wealthy individuals in Asia offered a strong commercial incentive for the firm to put a greater focus on card business expansion in the region.

Tuesday, 6 August, 2013, 6:59pm

AmEx revenue misses estimates; sees limited impact from EC cap

AmEx revenue misses estimates; sees limited impact from EC cap

American Express’s quarterly revenue narrowly missed expectations as cardmember spending remained muted, and the credit card company said it did not expect much impact from European Commission’s plans to limit fees on card transactions.

18 Jul 2013 - 10:41am

Amex Black Card holders say the service is not worth the price

Black fury

Our piece the other day about the complaints of a holder of American Express Centurion Card - the so-called Black Card - has attracted a surprising reaction from other dissatisfied cardholders.

8 Jun 2013 - 3:39am 5 comments

Amex black card holder complains of 'shabby' service

Too many centurions, not enough soldiers at Amex service centre

Our recent piece noting that Amex was doubling fees for holders of its Centurion card - aka the black card - to HK$38,000 prompted one of our readers, a card holder, to investigate the highly priced, rare and exclusive services he was paying for.

He called the Centurion number one evening recently and was directed to press a key for "travel services".

6 Jun 2013 - 4:46am

Long view guides social media strategy

Illustration: Martin Megino

If anyone still doubts the prominent role of social media in Asia, the latest figures should remove any uncertainty. In China alone, there are more than 560 million internet users. That flows through to impressive numbers for social networks such as Qzone, with more than 530 million users; Renren, 250 million; and micro-blogging site Sina Weibo, 350 million.

1 Jun 2013 - 4:55am

Even for the Black Card, it's a bit rich of Amex to double fee

A new class of bond investors.

The American Express Centurion Card - informally known as the Black Card - recently sent out a nice letter to its users but with a sting in the tail. The Black Card is, as Forbes describes it, the Bugatti of credit cards and use is by invitation only.

30 May 2013 - 4:34am 2 comments

What the concierge serves up

Illustration: Emilio Rivera

At the beginning of this month, American Express Platinum credit card holders in Hong Kong reluctantly bid adieu to the company's concierge services, sparking complaints. Cardholders were upset that Amex was cutting its service - but not its fees.

20 May 2013 - 4:18am

Corporates lacking in customer care

American Express recently put up the annual fee for certain cards. Photo: Reuters

I may be getting grumpier in my old age, but I do ask myself whether the level of customer care, call centre service and general willingness to please the paying patrons of some of Hong Kong's larger firms is getting so bad that they really think loyalty comes from a slick branding message and nothing else.

12 May 2013 - 4:00am 2 comments

Amex can make a difference if it takes complaints seriously

Amex can make a difference if it takes complaints seriously

It's no secret that many well-paid bankers are fans of American Express credit cards, which to some have an aura of exclusivity - Visa or MasterCard being considered too common.

22 Apr 2013 - 6:50am 2 comments

Amex cuts concierge service after review

American Express is partially withdrawing the concierge service for Platinum credit card holders

American Express is partially withdrawing the concierge service for high-end clients that it launched to mark itself out as a classier option than rivals Visa and MasterCard.

12 Apr 2013 - 8:34am 2 comments

China's UnionPay grows to challenge Visa

A man passes a hoarding advertising UnionPay in Akihabara shopping district in Tokyo. Photo: Reuters

Among the designer brands from Prada to Chanel at the Harrods flagship store in London, Chinese housewife Li Yafang spotted a logo she knows from back home: the red, blue and green of UnionPay cards.

12 Dec 2012 - 12:54pm 2 comments

The Week Explained: Amex not as helpful as the marketing suggests

"American Express? That'll not do nicely, sir." Photo: Bloomberg

If you have a credit card you might want to pay some attention to this story. It's something of a saga, but bear with me because the bottom line is rather scary.

Recently, I realised that two insurance policies purchased via a promotion run by American Express, with payment linked to its cards, were more expensive than comparable products.

22 Oct 2012 - 1:54am

Amex trio take a bow

Always seeking to improve her sales skills and exceed customer expectations, Anthea Chau Wing-sze, an American Express premium products account manager, seized on a chance to provide an on-the-spot consultation when she met one of her customers at a wedding expo.

29 Jun 2012 - 12:00am

Premium chance to keep Amex customers satisfied

Lifestyle consultants and travel professionals Amex Membership Travel Services (MTS)

Lifestyle consultants, and those with experience of the travel industry or servicing premium customers, will find a rewarding career with Membership Travel Services (MTS) at American Express.

2 Jun 2012 - 12:00am

Customer satisfaction at a premium

Working for a financial institution has many advantages. Apart from becoming a banker or a financial planner, there are many different positions that need to be filled.

27 Apr 2012 - 12:00am

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