Customers say HSBC has turned the clock back 20 years

Where is my cash?

We continue to receive complaints about HSBC's new ATM card, which, because it no longer uses the Plus payment network, has left many customers marooned in foreign parts with no access to cash.

Friday, 14 June, 2013, 3:49am 14 comments

HSBC customer confusion continues

Check your HSBC ATM card - chances are it says UnionPay on the back, where is used to have Cirrus and Plus. I suspect the unlucky folks at the World's Local Bank who have to implement the new UnionPay chip card clearing system wish the whole thing would just vanish.

13 Jun 2013 - 9:58pm

HSBC apologises for UnionPay ATM-card fiasco in Hong Kong

HSBC ATMs in Hong Kong. Photo: AFP

Ever since HSBC started sending out its new ATM cards with an embedded chip, internet chat rooms and our own organ's letters page have been humming with disgruntled HSBC customer complaints.

7 Jun 2013 - 11:57am 7 comments

Letters to the Editor, June 2, 2013

Recycling industry needs to expand. Photo: Felix Wong

First of all, I would like to express my appreciation to the government for its courage and vision in finally coming up with plans to tackle waste. An aggressive target has been set - a 40 per cent reduction in the amount of waste sent to landfills by 2022.

2 Jun 2013 - 3:59am 3 comments

Letters to the Editor, May 21, 2013

Caged birds on sale in a Mong Kok market. Photo: Felix Wong

Comments on rape a gentle reminder

Secretary for Security Lai Tung-kwok has come under fire for advising women to drink less to avoid being raped ("Security chief blasted for rape remark", May 16).

His comments came as government statistics were released showing that rapes in the first three months of this year were up on the same period last year.

7 May 2015 - 5:14pm 3 comments

Letters to the Editor, May 19, 2013

The pink dolphin's days are numbered. Photo: AFP

The future belongs to our children, and every loving parent should want that future to include the biodiversity that we take for granted.

19 May 2013 - 3:55am 1 comment

Letters to the Editor, May 16, 2013

Under-fire Legco president Jasper Tsang. Photo: Sam Tsang

Disruptive filibuster had to be halted

I agree with the decision of Legislative Council president Jasper Tsang Yok-sing to end a filibuster on the budget bill.

16 May 2013 - 2:47am

HSBC cards no longer work in many overseas ATMs

Customers using ATMs abroad have been refused. Photo: Edward Wong

Many on business trips or holidays have said they were unable to get their hands on their cash from ATM machines.

12 May 2013 - 6:28am 39 comments

City Digest, January 21, 2013

Marine police stopped a sampan carrying 10 mainlanders in Deep Bay, Lau Fau Shan, at 5am yesterday.

21 Jan 2013 - 4:59am

What the local media says

Technology to protect data will be installed in ATMs in February.

Sunday, Apple DailyThieves in final bid to steal bank card data

22 Dec 2012 - 2:37am

Mainland gang suspected of Hong Kong bank cash scam

Criminals use pinhole cameras and electronic card readers to steal data at ATM machines, then use fake cards to take cash.

Police believe a mainland syndicate is behind an ATM scam in Hong Kong that has seen personal data stolen and cash taken.

Pinhole cameras and false card slots equipped with card readers were installed in eight cash machines in the city.

Police say about 90 people could have had their personal data stolen and four of them lost a total of HK$46,000.

4 Dec 2012 - 5:38am 5 comments

China Digest, November 14, 2012

A former director of farm-machinery management in Chongqing was sentenced on Monday to 15 years in jail for accepting 3 million yuan in bribes and for embezzling 500,000 yuan in public money to operate his own business, China News Service reports. 

14 Nov 2012 - 4:49am

City Digest, October 22, 2012

Bank alerts police over suspicious men at ATM

Nanyang Commercial Bank staff called police shortly after midnight yesterday after a customer reported a problem when using an ATM on Nathan Road, Mong Kok. Security footage showed two men fitting a device to the ATM that police believed to be a data collector.


Woman conned into making web transfers

22 Oct 2012 - 6:16am

Shanghai HSBC ATM gives American fake notes

Craig Briggs

When an American businessman withdrew 1,200 yuan from an HSBC ATM in Shanghai in April, he had no idea all the 100-yuan notes were counterfeit.

And when he discovered the problem last month and informed his Hong Kong branch, the bank refused to reimburse him or even investigate.

18 Sep 2012 - 7:34am

Revellers' drinks spiked in ATM scam

Police are warning revellers in Wan Chai nightspots to be wary of having their drinks spiked after a woman was arrested for allegedly clearing out an expatriate man's bank account using his ATM card.

20 May 2012 - 12:00am