What the concierge serves up

Illustration: Emilio Rivera

At the beginning of this month, American Express Platinum credit card holders in Hong Kong reluctantly bid adieu to the company's concierge services, sparking complaints. Cardholders were upset that Amex was cutting its service - but not its fees.

Monday, 20 May, 2013, 4:18am

Amex cuts concierge service after review

American Express is partially withdrawing the concierge service for Platinum credit card holders

American Express is partially withdrawing the concierge service for high-end clients that it launched to mark itself out as a classier option than rivals Visa and MasterCard.

12 Apr 2013 - 8:34am 2 comments

Complete packages on offer

In the competitive leasing market for grade-A office buildings in Shanghai, developers provide more than world-class specifications and facilities, prestige and premier location to woo leading multinational corporations and domestic enterprises.

29 May 2012 - 12:00am

All aboard on the 'Shangri-La Way'

Shangri-La hotels' corporate trainees can look forward to an exciting and speedy career development, as the deluxe hospitality chain is expanding its properties to more than 100 hotels in three to four years.

30 Mar 2012 - 12:00am

Langham Place concierge loves his labours

From making restaurant reservations to finding replacement parts for a 90-year-old sewing machine, Can Lam (right) - chief concierge at Langham Place, Mongkok - says he only has one goal in mind: to serve with all his heart, even if the guests' requests can sometimes be daunting.

3 Feb 2012 - 12:00am

e-service with style

Asleek, contemporary and innovative hotel in Kwun Tong will soon be throwing open its doors, and seeks stylish, confident and technically up-to-date staff who can offer personalised service.

3 Feb 2012 - 12:00am

Going that extra yard

While many business centres offer basic ancillary services, The Executive Centre has made use of its experience and network developed over the past 15 years, to launch a business concierge service for busy executives.

7 Nov 2011 - 12:00am

All in a day's work for diverse concierge team

Imagine being in a crowded shopping mall. You turn your head for just a second and, when you look back, your toddler daughter has vanished.

She's gone missing in a retail behemoth that draws 200,000 shoppers a day. In a foreign city, where you didn't speak the language, what would you do when faced with every parent's worst nightmare?

29 Jul 2011 - 12:00am

Concierges catching on

It had to happen, and the Directory may boast that we were among the first to inform you - concierge services are catching on at certain Hong Kong business centres.

But don't go expecting a frock-coated military type to ring for a bell hop to tend to your baggage and usher you to your desk.

23 May 2011 - 12:00am

Delegate Concierge meets needs

The elegant dame of Kowloon hotels is playing its part in rolling out The Langham group's Delegate Concierge, aimed at serving the needs of all those attending a meeting - not just the conference planner. The dedicated Delegate Concierge service will help participants focus on the event by running day-to-day personal errands and last-minute requests.

24 Sep 2010 - 12:00am

Who would have thought you had to be so hip and happening to work in a hotel

The next new luxury hotel in town is looking for a few good people to work it. The W Hotel, set to open in West Kowloon in August, is hosting recruitment days tomorrow and Saturday from 11am to 8pm at the D Diamond Restaurant on the roof of the Elements mall.

17 Apr 2008 - 12:00am

Trendy hotel needs stylish and worldly concierge

A brand ambassador who knows what is going on is sought so guests can be kept up to date

This is an opportunity for a motivated person to shine in an organisation that hones talent.

W Hong Kong is seeking a chief concierge as its property opens this August.

12 Apr 2008 - 12:00am

Staff provide home away from home

Even though the boy was dropped off in the car park a few floors away, he insisted on traipsing upstairs to enthusiastically greet his friend at the main entrance. 'He just wanted to give his friend a high-five,' recounts Lily Choi, head of residential leasing at Kerry Properties.

26 Mar 2008 - 12:00am

The icing on the cake

The best thing about having a concierge service is knowing that it is there for you 24 hours a day, says David Hong, member of the American Express Centurion concierge service.

Some wealthy individuals have the time to enjoy life. However, they may not always have the time to decide how to do it.

18 Mar 2008 - 12:00am

White-glove treatment

Superb service is indispensable to creating a luxury brand, and no more so than in property. To compete on a luxury level, not only must the entire property package fulfil the needs of the high-end market, but the service that surrounds the property must wrap it with an intrinsic value to customers.

13 Feb 2008 - 12:00am