Consumer Council

Infectious bacteria found in toilet paper

The Consumer Council's Michael Hui King-man shows a roll of BBB toilet paper which the council's tests found was contaminated with bacteria that could lead to infection. Photo: Dickson Lee

A manufacturer has recalled a type of toilet paper it produces after the Consumer Council found that it contained a bacteria that could cause infection to an open wound or broken skin.

Tuesday, 15 October, 2013, 5:02pm 1 comment

Juicers serve up some pulp fiction

The truth about juice: Professor Michael Hui says eating whole fruit and vegetables is just as good, if not better. Photo: Sam Tsang

Health claims by manufacturers about juicing machines may be misleading as there is no evidence they provide any benefits over simply eating the fruits and vegetables, the Consumer Council has warned.

18 Jun 2013 - 4:37am 1 comment

Consumer Council urges caution over mouthwatering restaurant discounts

Consumer Council urges caution over mouthwatering restaurant discounts

The Consumer Council has issued a new warning about discounts offered by chain restaurants as part of their customer loyalty programmes.

It said that even though discounts may appear attractive, there may be traps for the unwary.

In one complaint received by the council, a diner ended up paying over HK$330 more for a meal than he had expected.

18 Jun 2013 - 4:37am

Learning from our neighbours

Photo: Jonathan Wong

Customers are king, so the saying goes. A society that lives on consumption like Hong Kong is therefore expected to offer the best protection for consumers. Sadly, the current situation is far from satisfactory. Although the Consumer Council has done a great job in promotion and mediation, it remains a toothless tiger without enforcement power.

5 Jun 2013 - 12:47am

Hong Kong's Consumer Council considers dispute resolution system for shoppers

The Consumer Council''s vice-chairman Ambrose Ho with promotional materials for overseas wedding packages. Photo: Jonathan Wong

When people have unhappy experiences with shops or companies, they usually complain to the Consumer Council and if that doesn't work they go to court.

But the council is now evaluating a possibly simpler and cheaper way of resolving disputes: arbitration.

31 May 2013 - 12:02pm

Home blood pressure monitors may not be accurate: Consumer Council

The Consumer Council's publicity and community relations committee chairman Michael Hui King-man shows a range of electronic blood pressure monitors. Photo: May Tse

People who use home blood pressure monitors may be getting the wrong idea about their health, the Consumer Council warned yesterday after testing a range of electronic monitors.

Of 27 models tested in a two-year study - 21 upper-arm models and six wrist types - the readings were rated "very accurate" less than 60 per cent of the time.

16 May 2013 - 3:40am

Beware of deceptive sales tactics, warns watchdog

Beware of deceptive sales tactics, warns watchdog

Some tactics used to talk people into buying or renewing hotel or dining club memberships are not just misleading but even close to deception, the Consumer Council has warned.

16 May 2013 - 5:27am

Beware of dodgy club membership pitches, says consumer council

The Consumer Council warned Hongkongers on Wednesday to beware of the deceptive tactics used by some salespeople trying to entice them into buying or renewing hotel or dining club memberships.

The consumer watchdog said that it had received 124 complaints dealing with club memberships last year, down from 132 in 2011.

15 May 2013 - 7:04pm

Supermarket prices surge above rate of inflation

Supermarket prices surge above rate of inflation

Supermarket prices have risen by an average of 6.8 per cent over the past year, with eggs, infant formula and canned fish soaring above the prices of other household basics, the latest consumer watchdog survey has revealed.

16 Apr 2013 - 4:38am 1 comment

Scrap new insurance tax, says consumer rights chief

Consumer Council chairman Professor Wong Yuk-shan

The new head of the consumer watchdog is seeking to overturn a government proposal for a levy on policy-holders to pay for a new insurance authority.

"It is unfair that the consumers should bear most of the cost," said Consumer Council chairman Professor Wong Yuk-shan.

16 Apr 2013 - 4:49am

Consumer Council issues warning over safety of plastic food boxes

Ron Hui shows off the different food boxes. Photo: Felix Wong

Some food containers have traces of plasticisers while some brands are not suitable for microwave ovens, the Consumer Council has found. Seven of the 25 brands of plastic food boxes tested contained plasticisers, used to make the product more durable or flexible.

19 Mar 2013 - 5:06am

Concerns over car safety for children

Several models of cars would not adequately protect children or pedestrians in the event of an accident, according to the results of tests released by the Consumer Council.

19 Mar 2013 - 5:03am

Consumer Council takes aim at budget flights, electric water heaters

The Consumer Council's vice-chairman Ambrose Ho with promotional materials for overseas wedding packages. Photo: Jonathan Wong

Travellers seeking cheap fares by flying with budget airlines should read the small print and consider the financial risks involved, the Consumer Council has warned. The council also found safety problems in seven of 10 electric water heaters it tested, including ones by big-name brands Fortress and Zanussi. The problems were minor and not serious enough to warrant a recall, it said.

19 Feb 2013 - 4:15am

Many complaints over TVs involve warranties, says Consumer Council

Check the warranties when buying a television set, the Consumer Council said on Monday. Photo: EPA

The Consumer Council called on television buyers to check the warranty period and maintenance guarantees after a survey found that after-sales services varied significantly by brand.

Of the 357 television-related complaints the council received last year, almost half of them involved maintenance and warranties, the council announced on Monday.

29 Aug 2013 - 4:13am

Trade law to protect tourists from crooked travel agencies

Gilly Wong Fung-han. Photo: Amy Nip

The revised Trade Descriptions Ordinance, which is expected to be passed before June, will include the tourism industry, the Consumer Council's chief executive Gilly Wong Fung-han said.

18 Feb 2013 - 4:34am