Consumer Organizations

Class actions can be potent weapon

Hong Kong people are equal before the law, which implies equal access to justice. Sadly, for many, that is not the case.

Wednesday, 6 June, 2012, 12:00am

New laws need public input, government told

The city's consumer watchdog yesterday urged the government to come out of its bureaucratic shell and talk to people on the street when making important laws.

3 May 2011 - 12:00am

Travellers' checks

Voyages of discovery

22 Nov 2009 - 12:00am

Missing links

Hong Kong has seen a groundswell of civic activism in recent years. Absent from this broad collection of interest groups, however, are consumers and small investors - which is curious, given this city's obsession with making money, and spending it.

23 Apr 2009 - 12:00am

Law sought to boost rights of consumers

Watchdog proposes legislation to give the public better protection

The Consumer Council has proposed wide-ranging new legislation to protect the public against unfair, misleading or deceptive conduct in the marketplace.

26 Feb 2008 - 12:00am

More bite needed in consumer protection

The Consumer Council has long been criticised for being toothless - it has no enforcement power. Of course, it has been instrumental in securing, over the years, greater legal protection for consumers and promoting awareness of their rights. Its product testing and research, published in its monthly magazine Choice, has become a must-read for smart shoppers.

26 Feb 2008 - 12:00am

Consumer news on safety, governance rates high in survey

A Consumer Council survey on the public's top 10 consumer news stories shows Hongkongers are more aware of safety issues and more focused on corporate governance.

The reopening of the Ngong Ping Skyrail cable car on Lantau received 2,330 votes, topping the council's poll of the 10 most popular consumer news items in the Year of the Pig.

6 Feb 2008 - 12:00am

In Brief

Festive food buyers beware

Consumers should consider quality before price when buying festive food for the Lunar New Year, the Consumer Council warned.

28 Jan 2008 - 12:00am

Consumer-rights crusader calls for action against fakes-makers

The standard of the mainland's exports was a problem, but more attention should be paid to the growing phenomenon of cheating with fake domestic products, outspoken consumer-rights advocate Wang Hai said yesterday.

21 Jul 2007 - 12:00am

A dedicated battler for consumer's rights

No refund, no replacement, no exchange. That was the policy of practically every shop and chain store once a customer walked out of the premises with their goods in Hong Kong circa 1985.

31 Mar 2007 - 12:00am

New beauty code fails to impress

Beset by complaints about its standards, the beauty industry has introduced its first voluntary code of practice, but consumers say the step falls short of winning back confidence.

8 Jun 2006 - 12:00am

Consumers demand greater government controls

Consumers want greater transparency and government oversight over the power industry to help lower electricity tariffs and provide a more reasonable return for shareholders, a consumer watchdog said.

12 Apr 2006 - 12:00am

Discerning consumers put traders on notice over rights

Retailers will have to offer better service and build reputations for honesty if they are to survive in an increasingly discerning market.

Consumer researchers say that in addition to wanting the best quality for their yuan, there is growing public awareness of consumer rights.

3 Apr 2006 - 12:00am

Consumer complaints up 46pc

More shoppers are sticking up for their rights

More mainland consumers are speaking up about bad service and mistreatment, according to local media reports.

Complaints to the China Consumers' Association surged 46 per cent year on year in the first six months of the year, the Legal Evening News reported.

24 Aug 2004 - 12:00am

Celebrities are urged to stop endorsing products that lack star quality

Mainland celebrities have been urged to avoid endorsing products or services that are backed by overblown or false claims.

In an open letter issued yesterday, the Beijing Municipal Consumers' Association said it had received reports from consumers about products that failed to live up to the claims in advertisements featuring celebrities.

20 Aug 2004 - 12:00am