Consumer Rights

Customs nab Tsim Sha Tsui trader who misled shoppers over price of Chinese herbs

About 10 per cent of complaints received by customs between July and the end of last year were linked to shops selling dried seafood and Chinese herbs. Photo: K.Y. Cheng

Customers were pressured into paying more than ten times the price they expected after confusing use of different measurements.

Thursday, 13 March, 2014, 7:38pm 1 comment

Protesting cruise ship passengers not bullies, says lawmaker Ann Chiang

Lawmaker Ann Chiang makes a point during negotiations at the Travel Industry Council offices yesterday. Photo: Sam Tsang

Passengers involved in a sit-in on a cruise ship were not "bullies", a lawmaker who joined the protests said amid criticism that they caused unnecessary delays.

8 Feb 2014 - 4:57am 16 comments

Learning from our neighbours

Photo: Jonathan Wong

Customers are king, so the saying goes. A society that lives on consumption like Hong Kong is therefore expected to offer the best protection for consumers. Sadly, the current situation is far from satisfactory. Although the Consumer Council has done a great job in promotion and mediation, it remains a toothless tiger without enforcement power.

5 Jun 2013 - 12:47am

Mainland Chinese get better terms than Hongkongers on luxury car warranties

Patrons tour a showroom in Causeway Bay. Photo: David Wong

The mainland media may complain about unequal treatment by global corporations, but when it comes to warranties from luxury carmakers, such as Mercedes-Benz and BMW, buyers across the border seem to be getting a much better deal than those in Hong Kong.

5 Apr 2013 - 5:16am 2 comments

New insurance body will be flawed

Manila bus hijacking survivors could seek help with their travel insurance complaints at the Insurance Claims Complaints Bureau, which will no longer exist once the independent insurance authority is set up. Photo: Dickson Lee

The government has brought out a consultation paper on the Insurance Companies (Amendment) Bill. It details the proposed amendments to the current Insurance Companies Ordinance. This new authority will only handle outstanding complaint cases not yet resolved by self-regulatory organisations before its establishment. It will not handle any complaint cases not involving compliance matters (matters which involve compliance with the relevant ordinance and regulations) in the future.

28 Mar 2013 - 3:30am

Consumer Council lists snacks with high levels of trans-fats

The Food Safety Centre's Samuel Yeung and the Consumer Council's Ron Hui with some of the worst-offending pastries. Photo: Nora Tam

Pastry lovers should beware of unhealthy trans-fats, even though levels have fallen in the past five years.

Among all snacks tested by the Consumer Council and Centre for Food Safety, pastries were found to contain the highest average amount of the unhealthy fat. Other items tested included cakes, egg tarts, pies and bread.

15 Dec 2012 - 3:39am

Dissatisfied consumers complain about Hong Kong guest houses

 Accommodation at the New Style Guest House in Causeway Bay offers more room to manoeuvre. Photo: Edward Wong

Complaints about guest houses have more than doubled this year.

The Consumer Council received 45 complaints in the first 11 months, up from 21 for the same period last year.

Most complaints were about the lower end of the accommodation market, with problems arising from overbooking, overcharging and poor room quality.

15 Dec 2012 - 3:53am

Public consultation begins on unfair sales tactics

'Discounted' prices at supermarkets may be a misleading sales tactic. Photo: Bloomberg

Shoppers will benefit from a public consultation that will help define sales tactics that are misleading or induce them to make purchases.

This follows the passage of a law earlier this year to prosecute people who use unfair trade practices.

8 Dec 2012 - 4:10am

Retiring consumer chief Connie Lau to head new UN body

Connie Lau, who is quitting the Consumer Council and taking up a United Nations post. Photo: K.Y. Cheng

Connie Lau Yin-hing, who retires this month as chief executive of Consumer Council, is to head a newly created UN consumer rights body.

Lau, who has worked for the consumer watchdog for 38 years and has been its chief executive since 2007, had been expecting some leisure time after her last day on November 15.

6 Nov 2012 - 3:28am