A good airline is definitely not only about new planes and beautiful airport lounges, but also about customer service, in particular in difficult times.Tuesday, 24 September, 2013, 12:47am 21 comments
In almost two years since Tim Cook became chief executive, Apple has lurched from one reputation-threatening public-relations predicament to the next - from criticism of its labour practices in China, to faulty mapping software that marred the release of the iPhone 5. Most recent case in point: Cook testified yesterday before Congress to defend Apple against allegations that it dodged US$9 billion in taxes in 2012.24 May 2013 - 3:47am
The last time I looked, water was still flowing downwards in Hong Kong, a sure indication that big things work here much the same as they do in the rest of the world. This is why I am truly amazed that Chief Executive Leung Chun-ying thinks life can only get better now that the national education issue has sort of been resolved.28 Oct 2012 - 9:42pm 1 comment
From the global economic crisis to the nuclear disaster in Japan - and the problems surrounding the West Kowloon Cultural District - leadership has been put under the microscope. Are good leaders born or can they be cultivated? If so, what role can postgraduate education play?18 Apr 2011 - 12:00am
Many companies have been caught out by the recent crises in the Middle East and North Africa. Those who were comfortable working in relatively crime-free Libya found themselves in a war zone overnight. Tourists in Tunisia, Egypt and Bahrain faced chaos at airports. Firms have abandoned properties and left employees stranded.8 Apr 2011 - 12:00am
Course equips employees with the skills to deliver results in tough times
Employees with skills in crisis and turnaround management are prized assets of any corporation, particularly in times of economic difficulty.14 Feb 2009 - 12:00am
The mainland's weather crisis has been described as the worst for 50 years. That may well be true, but it does not convey the full gravity of the situation. Fifty years ago, China was a slumbering giant. Now it is an emerging global economic power, suddenly laid low by transport paralysis and worsening power cuts.30 Jan 2008 - 12:00am
SCMP, March 18, 2003
As war looms in the Middle East, Hong Kong's vaunted malaise shrinks to a pinprick on a global scale. Is the 'one country, two systems' principle intact? Does the principal officials' accountability system work? Will Hong Kong's air pollution get better any time soon? Who cares?20 Mar 2003 - 12:00am
There has been a terror attack on the subway. People spill into the streets in confusion. Emergency staff begin to cordon off the site.
Number of casualties unknown. Number of terrorists unknown. Type of assault unknown.15 Mar 2003 - 12:00am
On Friday, June 22, while watching the late-night show of Pearl Harbor, at UA Times Square, the power in the theatre went off and the emergency lights came on. The already agitated audience began howling with disapproval with demands for ticket refunds; soon total confusion ensued.3 Jul 2001 - 12:00am
Asian companies will face increasing pressure to improve the way they communicate with the market and abandon their tendency to 'retreat into the background' in tough times, according to a public relations expert.1 Feb 1999 - 12:00am
On January 1, 2000, you wake up and switch on the radio to find that trains and air travel worldwide have been disrupted and global stock markets are crashing.23 Jan 1999 - 12:00am
Civil servants could have tackled crises and emergencies better, Mr Tung admitted.
He said 'events of the past year have tested civil servants' responsiveness and ability to manage crises'.
Officials could have done better and had the ability to do so.
Mr Tung said he appreciated the loyalty and skill of the 187,000 civil servants.8 Oct 1998 - 12:00am
MORE officials are to undergo training in crisis management and communication.
The Civil Service Training and Development Institute says 410 officials will be able to join courses to sharpen their management and communication skills in crisis situations this financial year.8 Mar 1998 - 12:00am
The lack of crisis managing skills among senior officials could be a major source of problems if an emergency developed in the territory, experts warned yesterday.
Crisis managers say a taskforce specialising in anticipating crises and working out crisis scenarios should be established to help conduct drills with the public.2 Jul 1996 - 12:00am