Fortress workers accused of iPhone scam

Two employees of the Fortress home appliances chain store will face charges for falsifying documents related to a 'one-customer-one-phone' sales policy for the popular iPhone 4 last year, the Independent Commission Against Corruption said yesterday.

Friday, 11 November, 2011, 12:00am

A waitress worth her weight in gold

Nowadays, Hong Kong is an international financial city. Often we miss the personal touch of someone who cares. Waiters in restaurants are usually just interested in taking orders and getting tips. But some waiters are very helpful, very patient and very careful. I was impressed recently by one caring waitress who works in a Japanese restaurant.

5 May 2011 - 12:00am

Personal touch is the key in the beauty field

Five Sasa beauty experts were recognised at the annual awards ceremony, with three gaining the Distinguished Sales Award and two winning the Outstanding Young Salesperson Award.

13 Jun 2008 - 12:00am

Make customers your top priority

Most organisations expect managers to make customers their No1 priority. In fact, when it comes to decisions about promotion, an individual's customer focus or orientation is now viewed as one of the main criteria. The reason is clear: customers drive a business and, therefore, success ultimately depends on providing what the client wants.

31 Mar 2007 - 12:00am

Take action

The column for anyone fed up with bureaucracy, frustrated with delays or furious with poor service. Tell us your complaint and we'll try to fix it...

Ho Hee-hwa of Ap Lei Chau wrote to express frustration that Fortress was being unreasonable in refusing to exchange a cordless phone he bought for a more expensive model he was willing to pay extra for.

10 Apr 2006 - 12:00am

Initial delays inevitable with new services

I refer to the comments of Brian Apthorp (Sunday Morning Post, October 28), on Pacific Century CyberWorks' (PCCW) hotline service. We always welcome customer feedback.

11 Nov 2001 - 12:00am

Department does care about its customers

As a fellow painter of model ships, I hesitate to cast aspersions on Jake van der Kamp but his 'Monitor' column on October 31 has picked up the wrong end of the paintbrush.

2 Nov 2001 - 12:00am

So nice

Has anyone else noticed how friendly the staff at Oliver's Super Sandwiches have been recently? Full marks to all the staff and the management for upgrading customer relations. It really is a breath of fresh air to walk into a shop and be greeted by staff with a friendly and helpful attitude.

28 Jun 1998 - 12:00am

Passenger input taken seriously

CUSTOMER surveys are a big part of the Mass Transit Railway Corporation's (MTRC) customer relations strategy.

''We do a huge amount of research with a complete spectrum of our passengers,'' said personnel director Patrick Maule.

30 Jun 1994 - 12:00am