Customer Relationship Management

Banks seek IT-literate staff for 'decision science'

Many bankers will tell you that the key to success in banking is KYC - know your customer. To know its customers, a bank must have a capable team of information management specialists who are strong both in business knowledge and information technology (IT).

Friday, 27 April, 2012, 12:00am

HKMA eyes new service stars

As the global economy remains volatile, many organisations find themselves in search of talented sales staff to see them through the haze. According to the latest Michael Page Employment Index, revenue-generating roles were deemed a core focus by hiring managers this quarter, with 44 per cent saying they plan to recruit in this area within the coming months.

19 Nov 2011 - 12:00am

Pick of the best trainee talent

While most people are familiar with the powerful image of a person lifting up a number plate at an auction and bidding millions of Hong Kong dollars on a piece of land, this is just the beginning of a long process.

4 Nov 2011 - 12:00am

Brands matter more than ever in times of economic hardship

Michael Pearce is professor in marketing at the Richard Ivey School of Business, and he gives advice on guiding marketing/advertising campaigns during a recession.

Are there any specific brands that tend to get hit harder than most during economic downturns or will recession hit all brands equally?

15 Apr 2009 - 12:00am


It's not easy being a service sleuth. Mavis, a pretty 22-year-old, works as an investigator for a company that assesses customer services for businesses ranging from banks to supermarkets. During the past couple of years, she has adopted many guises to see how their employees perform.

10 Aug 2007 - 12:00am

Dairy firm wants to fill cream of the crop post

Milk this sales job and great career prospects will be yours with a well-known provider of infant food and dairy products.

Friesland Foods Hong Kong, the company responsible for brands such as Friso and Dutch Lady, seeks an assistant key account manager to work in the sales department.

14 Jul 2007 - 12:00am

Companies face dearth of experienced staff

HUMAN RESOURCES service providers are increasingly frustrated by a lack of experienced, qualified staff, and organisations are going to great lengths to attract and retain the right people, according to Tony de Liseo, managing director of Bond International Software (China).

13 Jan 2007 - 12:00am

The customer always comes first

Desk jobs aren't their cup of tea, so King Cheung and Tony Wong of Hong Kong Broadband Network ended up in sales. They relish the opportunity to be out and about seeing clients.

2 Jun 2006 - 12:00am

Customers' data a gold mine


THE YEAR 1976 produced one of the hottest Wimbledons on record, with Bjorn Borg winning the first of his five Wimbledon titles. The digital age was still a pipe dream and vinyl records sold by the bucket load.

20 May 2006 - 12:00am

Enterprise Digest

Microsoft's crm TO help smaller FIRMS

28 Mar 2006 - 12:00am

Sell Britain as an attractive travel destination

Internet-savvy marketing professionals who understand the needs of travellers should do well in this job.

VisitBritain is looking for an online marketing executive for its Hong Kong team. The organisation promotes Britain as a destination of choice for international tourists and business travellers.

11 Mar 2006 - 12:00am

Leading luxury retailer shopping for an IT expert

Attention all techies! A challenging role that offers information technology (IT) experts the chance to develop and strengthen the CRM capability of a luxury retailer has just come up.

Hong Kong's most prestigious specialty store would like to hire a new systems analyst to join its IT department.

2 Apr 2005 - 12:00am

Prudential has three openings for senior staff

The Prudential Assurance Company, one of the leading insurance companies in the world, would like to recruit a direct marketing manager, a customer relations manager and a senior officer - life underwriting and issue.

12 Mar 2005 - 12:00am

IT multinational in the hunt for financial analyst

Bright sparks with a degree in business, economics or accounting under their belts - boosted by several years of work in the field of financial analysis and a natural talent for customer relations - might consider a role that has just surfaced with a multinational corporation.

5 Mar 2005 - 12:00am

Passion for beauty drives L'Oreal

WHILE PASSION for the job may be regarded as an ideal attribute by many employers, at L'Oreal Hong Kong it is an absolute must.

Being fired up about the beauty industry is a vital element in being accepted into the company's graduate trainee programme.

10 Jul 2004 - 12:00am