Cage Homes : an art exhibit on Hong Kong's most expensive streets

Customer Service

Wealth Blog: How to get yourself a good meal

7 Jan 2013

So it's January 7 and Christmas gorging is over, but there's still six weeks of corporate spring dinners and festive feasts to chomp through.

1:54PM

Cathay and Dragonair fail the test in crisis management

23 Sep 2013

A good airline is definitely not only about new planes and beautiful airport lounges, but also about customer service, in particular in difficult times.

12:47AM

21 comments

What the concierge serves up

20 May 2013

At the beginning of this month, American Express Platinum credit card holders in Hong Kong reluctantly bid adieu to the company's concierge services, sparking complaints. Cardholders were upset...

4:18AM

Video: Maserati smashed up outside Qingdao auto show in protest over 'bad service'

15 May 2013

The men said the angry owner had asked them to destroy the 2.6-million-yuan (HK$3.3 million) sport-sedan in protest against “poor sales service” he received from a Qingdao dealership, where he...

3:13PM

10 comments

Amex cuts concierge service after review

12 Apr 2013

American Express is partially withdrawing the concierge service for high-end clients that it launched to mark itself out as a classier option than rivals Visa and MasterCard.

8:34AM

2 comments

Apple learns a lesson in China

4 Apr 2013

Volkswagen recently responded to an accusation on a CCTV consumer rights programme that it sold cars with faulty gearboxes by promptly recalling nearly 400,000 vehicles. On the same show Apple was...

5:41AM

3 comments

Opinion

Alex Lo

Rankings belie the real purpose of universities: to educate

2 comments

12:54AM

Howard Winn

Way to go

2:01AM

Online service common in businesses

Using the internet to provide customer service has become a common tactic for businesses, a survey shows.

4:12AM

The Week Explained: Amex not as helpful as the marketing suggests

If you have a credit card you might want to pay some attention to this story. It's something of a saga, but bear with me because the bottom line is rather scary.

1:54AM

Train Hong Kong taxi drivers to give better service

A local taxi driver's conviction ("Taxi driver banned for cheating officer", September 29) was described by the magistrate as marring Hong Kong's reputation as a tourist city. That driver was...

1:59AM

Career express at AmEx

Working for the Membership Travel Services (MTS) of American Express (AmEx) is more of an adventure with plenty to learn each day.

11:30AM

Customer services

Joey has just joined the customer services team at a new shopping mall in town. The mall has been open for one week and this is Joey's first day alone at the desk. Three customers seek her...

10:06AM

A smooth operator

Every day presents new faces and fresh challenges for Amy Lau, a boutique manager at one of Salvatore Ferragamo's flagship stores.

12:28AM