Local Government Ombudsman

Guarding the truth

The Office of the Ombudsman is an independent watchdog between the public and the government administration.

Saturday, 25 February, 2012, 12:00am

More power to the Ombudsman

Fighting bureaucracy and maladministration can be a frustrating experience. Often, officials do not readily admit they have been wrong until they have absolutely no other choice. Such a mindset has made the role of a strong and capable ombudsman all the more important with democracy so limited in Hong Kong.

11 Jul 2011 - 12:00am

Strategy on village houses 'defies logic'

The Ombudsman has accused the government of turning a blind eye to illegal construction in New Territories small houses by pursuing an enforcement policy that 'clearly defies common sense and logic'.

In an investigation released yesterday, Ombudsman Alan Lai Nin lambasted the administration's practice of cracking down only on unauthorised building work in progress.

20 Apr 2011 - 12:00am

Number of complaints rises by 8 per cent

The number of complaints received by the Office of the Ombudsman rose 8 per cent to 5,386 in 2008-09. Of those, 650 were related to minibonds. The office investigated 247 complaints, 21 of which were substantiated and 171 partially substantiated. Meanwhile, 118 of 153 recommendations made by the Ombudsman in the past year were accepted by government departments.

9 Jul 2009 - 12:00am

Watchdog group ignores 89pc of hospital gripes

The Hospital Authority dismissed 89 per cent of patient complaints scrutinised by its public complaints committee last year, prompting calls from a patients' rights group for an overhaul.

The 24-member committee also rejected an average of 89 per cent of complaints in the previous four years.

6 Apr 2007 - 12:00am

Confusion over next stage in exam inquiry

Ombudsman and police hold off on launching probes

The police and the Ombudsman do not know if they have authority to investigate whether students used their mobile phones to cheat on an English exam and have not started inquiries into the incident.

11 May 2006 - 12:00am

Mature leader required at Ombudsman's office

The Office of the Ombudsman exists to ensure that residents receive fair and efficient public administration. It is committed to accountability, openness and quality service.

Through independent and impartial investigation, it handles grievances related to maladministration in the public sector. It also aims to improve quality and fairness in public administration.

11 Sep 2004 - 12:00am

'Awareness of rights' leads to rise in public complaints

Complaints to the Office of the Ombudsman rose in 2003 for the fifth year in a row - a reflection, in part, of the general atmosphere of dissatisfaction in Hong Kong, according to Ombudsman Alice Tai Yuen-ying.

18 Aug 2004 - 12:00am

Ombudsman's vigorous record

William Meacham's article 'Checks and balances' (March 2) makes a number of comments about the ombudsman. We would be derelict in our public duty if we were to let such allegations go unchecked.

4 Mar 2004 - 12:00am

Ombudsman cool on festival probe

Alice Tai says her role is too limited to conduct inquiry

Lawmakers yesterday urged Ombudsman Alice Tai Yuen-ying to investigate Harbour Fest.

But she said other government bodies could do a better job because of the restrictions on her office.

Ms Tai, however, did not rule out the possibility of an Ombudsman inquiry.

3 Dec 2003 - 12:00am

Discontent is making the public see red

Complaints against the government are rising, Ombudsman's report reveals

Complaints against the government have surged amid growing public discontent, the Ombudsman says.

3 Jul 2003 - 12:00am

Public 'is exploiting complaints system'

The Ombudsman yesterday accused people of exploiting the complaints mechanism to pursue personal agendas and get their 'pound of flesh' from civil servants.

Alice Tai Yuen-ying made the comments in her annual report after her office handled a record number of cases last year.

4 Jul 2002 - 12:00am

Culture of complaint

As a body responsible for redressing grievances arising from maladministration, the Ombudsman is supposed to keep government departments on their toes so they will not abuse their powers.

4 Jul 2002 - 12:00am

Protest charges in two weeks

Justice chief Elsie Leung Oi-sie would decide within two weeks whether to prosecute anyone over the right-of-abode protest on June 26, according to a senior police officer.

20 Oct 2000 - 12:00am

Disney inquiry disappoints greens

AN inquiry into the Disney project has cleared officials of misleading the public and legislators into backing the plan by hiding the environmental risks involved.

A report by the Ombudsman into a complaint by green group Friends of the Earth has backed the way the Government disclosed the potential costs and benefits involved in building the theme park on Lantau.

24 Sep 2000 - 12:00am