Fighting bureaucracy and maladministration can be a frustrating experience. Often, officials do not readily admit they have been wrong until they have absolutely no other choice.Monday, 11 July, 2011, 12:00am
Hong Kong's Ombudsman could be in line for a much bigger caseload after redefining who is eligible to make complaints.
The Office of the Ombudsman says it will adopt a more liberal interpretation of an 'aggrieved person', allowing it to accept complaints lodged by people who are not directly affected by maladministration.7 Jul 2011 - 12:00am
The Ombudsman has upheld a landmark complaint from an environmental group which accused the Hong Kong government of dragging its heels over setting new air quality standards.8 May 2011 - 12:00am
Alice Tai Yuen-ying has defended her right to speak freely in response to an academic's criticism that she may have stepped beyond the bounds of her brief in her recent criticisms of the ministerial system.27 Mar 2009 - 12:00am
The Office of the Ombudsman exists to ensure that residents receive fair and efficient public administration. It is committed to accountability, openness and quality service.
Through independent and impartial investigation, it handles grievances related to maladministration in the public sector. It also aims to improve quality and fairness in public administration.11 Sep 2004 - 12:00am
Alice Tai says her role is too limited to conduct inquiry
Lawmakers yesterday urged Ombudsman Alice Tai Yuen-ying to investigate Harbour Fest.
But she said other government bodies could do a better job because of the restrictions on her office.
Ms Tai, however, did not rule out the possibility of an Ombudsman inquiry.3 Dec 2003 - 12:00am
As a body responsible for redressing grievances arising from maladministration, the Ombudsman is supposed to keep government departments on their toes so they will not abuse their powers.4 Jul 2002 - 12:00am
A government watchdog yesterday rejected officials' claims that the Electoral Affairs Commission was none of its business.
Assistant Ombudsman Wan Suet-ming said his office should be allowed to monitor the commission. 'We are obviously disappointed with the administration's refusal to accept our proposal,' he said.6 Mar 1998 - 12:00am
With the Hong Kong civil service living through some of the most trying times in its history, there is not likely to be much official enthusiasm for the Ombudsman's proposal to make errant departments pay compensation to their victims.12 Jan 1998 - 12:00am
A watchdog, a cartoon advertisement and a song were unveiled yesterday to promote the work of the Ombudsman.
The seven-centimetre-high dog was modelled on the jowly features of Ombudsman Andrew So Kwok-wing to highlight the watchdog role of his office in investigating complaints about government administration.8 Jul 1997 - 12:00am