SmarTone fined for service disruption

SmarTone has been fined HK$130,000 by the telecoms watchdog for a service disruption that resulted in thousands of users losing their mobile phone and internet connections for at least four hours earlier this year.

Thursday, 12 July, 2012, 12:00am

Sliced cables leave PCCW users offline

More than 10,000 users of Netvigator, PCCW's internet service provider, were denied access to the web yesterday when road construction workers accidentally cut three fibre optic cables in Causeway Bay.

The underground cables were damaged by a roadwork contractor for the Highways Department during work on the Central-Wan Chai Bypass, PCCW said.

14 Apr 2012 - 12:00am

Keeping watch on your maid has never been easier, thanks to PCCW

The life of a domestic helper is full of burdens as it is, but PCCW has come up with a new and profitable way to add to them: hidden surveillance cameras.

That's right, for HK$1,900 a piece and a monthly subscription fee of HK$98, you can have 'PCCW EasyWatch for your Home!'.

6 Jun 2009 - 12:00am

Thursday Think-tank

1 Edison Chen testifies he's determined to protect female victims' innocence ... hasn't he already taken that from them?

2 Shaolin monks keen to build temple school here ... we warn you now: the school bullies will be lightning-fast and lethal.

26 Feb 2009 - 12:00am

Thursday Thinktank

Five things we're all wondering about

1 PCCW privatisation plan sparks crisis ... people are annoyed, worried, frustrated and mad at Richard Li Tzar-kai - and these are just Netvigator customers.

2 50,000 runners crowd the Hong Kong marathon ... in other words, it's like Mong Kok on a really slow day.

12 Feb 2009 - 12:00am


What do you think of air-con levels?

There is no doubt that people need air conditioning in a room to remain comfortable during the summer. During the summer months, I try wherever possible, to stay in areas where there is air conditioning.

5 Aug 2008 - 12:00am

Nearly all broadband firms meet own targets

The city's five big broadband operators have released their performance statistics for the first time, with nearly all of them meeting their targets.

But lawmakers and internet experts cast doubts over the significance of the figures, saying consumers were more concerned about sales practices than the technological workings of their broadband service.

28 Apr 2008 - 12:00am

Quarterly data will allow users to compare service providers

Broadband users will be able to compare statistics on the city's five major service providers from next month, allowing them to make more informed choices before they sign up with one.

17 Mar 2008 - 12:00am

PCCW IMS sues rival over cartoon ads

PCCW IMS is suing Hong Kong Broadband Network for more than HK$1 million in damages over newspaper advertisements that were published this month. PCCW IMS, which offers the Netvigator service, filed a claim against its rival operator in the High Court on Monday.

28 Dec 2007 - 12:00am

Take Action!

The column for anyone fed up with bureaucracy, frustrated with delays or furious with poor service. Tell us your complaint and we'll try to fix it ...

17 Sep 2007 - 12:00am


I travel a lot and always carry several devices, including one mobile phone for Hong Kong and one for the mainland, and a Blackberry. I can divert my Hong Kong number to my mainland number and get calls without any problem but my text messages are not forwarded. Why is that? Also, I understand there are lots of commands for GSM phones. Can you tell me what they are?

2 Sep 2007 - 12:00am

Ofta finding far fewer illegal cable decoders

'Demand down' for illicit TV boxes

The number of illegal Cable TV decoders seized by the telecoms watchdog has dropped but industry experts say the battle against pay-TV piracy is not over.

Ofta said only seven illegal decoders had been seized in the first seven months of the year, compared with 1,088 for all of last year.

13 Aug 2007 - 12:00am

Taking it to the streets to find new clients

Over the past decade, telephone hotlines have served as major sales and communication channels for internet service providers, but growing competition has seen them fall out of favour.

5 Jul 2007 - 12:00am


In April you answered a question about moving mail from a Windows PC to a Mac running OS X. I tried your suggestions but they didn't work. I found a product called Emailchemy at

It was a reasonable price and it worked. Why can't Microsoft create a simple application to move mail from Outlook to Entourage?

24 Jun 2007 - 12:00am


Will the new law improve the spam situation?

Martin Oei, an IT expert interviewed for the article on stopping spam ('IT expert calls for more action to stem the flood of junk messages', May 29), says that he spends 'nearly 30 minutes a day' deleting spam messages.

9 Jun 2007 - 12:00am