The Ombudsman has accused some government departments of having 'a compartmental mentality', saying they tend to interpret their roles and responsibilities narrowly and are unable or unwilling to view matters from a wider perspective.Thursday, 8 July, 2010, 12:00am
The Ombudsman yesterday accused people of exploiting the complaints mechanism to pursue personal agendas and get their 'pound of flesh' from civil servants.
Alice Tai Yuen-ying made the comments in her annual report after her office handled a record number of cases last year.4 Jul 2002 - 12:00am
Changes to the law are to be made so the Ombudsman's office will be fully independent from the Government. A spokesman for the administration said the changes would put the office in charge of its own staffing and finances.18 May 2001 - 12:00am
'OKAY, LET'S WORK,' Ombudsman Alice Tai Yuen-ying whispered to her colleagues on Wednesday as she stepped before the press to present her annual report.23 Jun 2000 - 12:00am
It would be very satisfying if the recorded drop in the number of complaints to the Ombudsman's office could be traced to a noticeable improvement in public services.2 Apr 1999 - 12:00am
Complaints against government departments soared in the year to June 30, with those against the Housing Department up 373 per cent, the ombudsman said yesterday.
The overall increase in complaints was 230 per cent but this did not mean the Housing Department was the least competent of the government departments, he said.11 Jul 1996 - 12:00am
IF Andrew So Kwok-wing were a popular figure with civil servants, he would not be doing his job. As the ombudsman, or Commissioner for Administrative Complaints (COMAC), his role is to investigate and publicly criticise maladministration by the Government which provides his budget and support-staff.6 Feb 1996 - 12:00am
HONG Kong's first ombudsman, Arthur Garcia, has been told he is too old for the job and will be forced to step down in January.
Mr Garcia, whose formal title is Commissioner for Administrative Complaints, received a letter from the Governor, Chris Patten, two weeks ago saying his contract would not be renewed.15 Nov 1993 - 12:00am
A TEAM will be formed under the office of the Commissioner of Administrative Complaints to handle less complicated cases by means of informal resolutions.
The Ombudsman, Mr Arthur Garcia, told Mr Gilbert Leung Kam-ho that such an approach was less labour intensive and time consuming.18 Mar 1993 - 12:00am