• Sat
  • Oct 25, 2014
  • Updated: 5:59am

Process Management

Everybody's a winner

The MTR Corporation has won gold - the top honour in the HKMA Quality Award 2011. The award is in its 20th year. The other top picks are Manulife (International), Sino Land and IDS Logistics (Hong Kong).

Thursday, 29 September, 2011, 12:00am

Manulife joins staff on journey

Silver award winner Manulife (International) has derived a great deal of pleasure from competing in the HKMA Quality Award 2011, says Michael Huddart, executive vice-president and chief executive officer.

29 Sep 2011 - 12:00am

AIA embraces clients and makes lives easier

Although Hong Kong's market for mandatory provident fund investment services is highly regulated and competitive, AIA Pension and Trustee has been persistent in embracing total quality management (TQM) to deliver high-quality customer-oriented services and products.

29 Sep 2011 - 12:00am

Big honours for small firms

Co-winner of the Special Award for Small and Medium Enterprises (SMEs), Hip Shing Hong Group shows that successful implementation of total quality management (TQM) relies more on dedicated leadership and innovative business strategies than merely resources.

29 Sep 2011 - 12:00am

No rest in Sino Land's pursuit of excellence

By adopting the total quality management (TQM) system, Sino Land has gained added competitive advantage and further boosted momentum in the company's pursuit of quality excellence.

29 Sep 2011 - 12:00am

Fall and rise of managers

It was probably one of the bloodiest yet unheralded boardroom massacres ever. In the 1980s and early 1990s, with the emergence of the super-CEOs, every so-called master of the corporate universe was swinging an axe to 're-engineer' and flatten corporate organisations. After this hollowing out, one can be forgiven for thinking that managers have been rendered extinct.

23 Oct 2010 - 12:00am

Ensuring customer satisfaction

Appointed as managing director of Ngong Ping 360 in July last year, Li Yan-tai plays an integral part in promoting Hong Kong's tourism sector. He oversees the operations and marketing of the 5.7-kilometre cable car system, running between Tung Chung and the theme village at Ngong Ping, carrying up to 4,500 passengers daily.

12 Jun 2010 - 12:00am

Key players who inspire production

The tireless work of chemical engineers has resulted in numerous inventions. Pretty much everything that involves a manufacturing, or production, process requires these professionals, whose work has given the world artificial hearts, biodegradable polymers, non-alcoholic beer, paper, dyes, drugs, plastics, fertilisers, food and petrochemicals.

30 Aug 2008 - 12:00am

Leaders need appropriate managerial tools for job

Companies specialising in corporate training often point at the benefit of equipping business managers not just in problem solving but also in problem prevention. Here, two training experts offer advice in both areas.

1 Sep 2007 - 12:00am

Journey to quality is clearly mapped out

The bank's success in management is evident in its business results, with improved financial performance and customer satisfaction

Raising the level of business excellence in a large corporation requires a quality management model that can help boost the standards and capabilities of all staff - from juniors to senior executives.

27 Jun 2007 - 12:00am

The high road

1. Leadership and commitment

31 Jul 2006 - 12:00am

Container maker has the right fibre

gold - roots biopack

LAST YEAR'S ECO-PRODUCT award bronze winner Roots Biopack took this year's top honour by extending the biodegradability of its food container products to the application of natural colourings and PE/PET surface lamination.

21 Jul 2006 - 12:00am

Honoured for outstanding progress

Paint and pretreatment maker rises from merit level to gold winner in just two years

THE KEY TO Manfield Coatings' success is the company's determination to maintain a policy of continuous improvement.

14 Jul 2005 - 12:00am

Full steam ahead for earlier winner

Business for shipping group surging on the back of accolade

Winning the Hong Kong Management Association's (HKMA) Quality Award can do more than boost employee morale. It can also be good for business, according to the head of last year's overall winner, the Eurasia Group of Companies.

25 Jun 2004 - 12:00am

Karate-style corporate model grows flabby

Is it a statistical measure, a new economy management philosophy or a weird cult? Consult a Six Sigma practitioner about the phenomenon and you are likely to be met with a steely gaze and the laconic reply: 'How long have you got?'

At that point you should back off or risk death by drowning in a deluge of corporate hogwash.

12 Jan 2004 - 12:00am

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